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Guest Experience Supervisor
1 day ago
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Guest Experience Supervisor
1 day ago
Marriott International, Inc Cape Town, South Africa**Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** Cape Town Marriott Hotel Crystal Towers, Corner of Century Boulevard and Rialto Road, Cape Town, South Africa, South Africa VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Reloc ...
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Site Supervisor with PLC Experience
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West Coast Personnel Montague Gardens, South AfricaPublished · - February 13, 2024 · - Location · - Montague Gardens, South Africa · - Category · - Business · - Job Type · - Full-time · - Salary Type · - Monthly Salary · - Salary · - Negotiable · **Description**: · Site Supervisor with PLC Experience - Montague Gardens, Cape Town ...
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Teaching Experience Supervisor
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Site Supervisor with PLC Experience
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Workshop Supervisor
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SGS Cape Town, South Africa**Company Description** We are SGS - the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 97,000 employees operate a network of 2,650 offices and laboratories, working together ...
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Kitchen Supervisor
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Maintenance Supervisor
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HotelJobs Cape Town, South AfricaWe are looking to employ a Maintenance Supervisor with an outstanding knowledge of building trades, cleaning procedures and maintenance. A Maintenance Supervisor is expected to have fantastic organizational and time management skills. You will display natural leadership and posse ...
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HR Operations Supervisor
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Junior Supervisor Available Immediately
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Laboratory Technician
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Key Recruitment Cape Town, South AfricaLeader in water and wastewater treatment seeks a Lab Technician at one of their client premises. Based in **HUMANSDORP.** 1 Year Fixed Term Contract · **For the position you would be required to have**: · - Minimum of National Diploma in: Analytical Chemistry, Chemistry, Micobiol ...
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Welding Supervisor
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Senior Scullery
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Cold Store Supervisor
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The Joblink Cape Town, South AfricaContact person for this position: · Amori Prinsloo · A new opportunity has become available for a Cold Store Supervisor. · The Cold Store Supervisor will be responsible to execute the Cold Store operations plan, supervise the Cold Store day to day operations, health and safety by ...
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Audit Supervisor
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Candidate Engagement Specialist
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Supervisor - Toy Kingdom Cape Town
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Boardroom Appointments Cape Town, South Africa**Minimum Requirements**: · - Knowledge of one of the following domains: Hydraulics, Electronics, Mechanical, Electricals · - Experience with maintenance and repairs on rolling material · **Responsibilities**: · - Responsible for motivating/ensuring everyone works safely and acco ...
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Data Administrator
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Wasteplan Cape Town, South Africa**Job Summary** · Collect, process, and approve waste manifests, weighbridge slips and supporting documentation for all vendor sales, commercial and residential collections. Ensure all data is processed, approved, accurate and trustworthy. Confirm that all required data documents ...
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Site Technician
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Guest Experience Supervisor - Cape Town, South Africa - AC Hotels
Description
POSITION SUMMARYRepresents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Supervior and handles the tracking of service issues.
Supporting Property Operations and Guest Relations Needs Maintains a strong working relationship with all departments to support property operations and goals a Communicates any variations to the established norms to the appropriate department in a timely manner.
Sends duty manager report to all departments on a daily basis. Strives to improve service performance. Ensures compliance with all policies, standards and procedures. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Understands and complies with loss prevention policies and procedures.Managing the Guest Experience Intervenes in any guest/employee situation as needed to ensure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
Empowers employees to provide excellent customer service. Provides immediate assistance to guests as requested. Serves as a leader in displaying outstanding hospitality skills. Sets a positive example for guest relations. Responds to and handles guest problems and complaints. Ensures employees understand customer service expectations and parameters.Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
Participates in the development and implementation of corrective action plans to improve guest satisfaction. Records guest issues in the guest response tracking system.Respond to all guest reviews across all platforms Identify trends with regards to Guest Feedback and communicate with other departments in order to look for solutions for complaints that filter through.
Meet and Greet Marriott Bonvoy Members on arrival. Lobby duties include – Welcoming guests on arrival and wishing them farewell during departure from the hotel.Providing guest with advice on popular restaurants and entertainments and tours during their visit, as well as facilitating reservation requests.
Manage VIP gifting for guests and Marriott Bonvoy Members Making all teams aware of any Birthdays, Special occasions, Honeymoon, Anniversary stays and ensure these guests and Marriott members receive the appropriate amenities specific to your property needs.