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    Director of Food and Beverage - Western Cape, Cape Town, South Africa - Accor Hotel

    Accor Hotel
    Accor Hotel Western Cape, Cape Town, South Africa

    Found in: beBee S2 ZA - 3 days ago

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    Full time
    Description

    Accor Hotel's job vacancy, Career and Recruitment

    Job title : Director of Food and Beverage – A Fairmont Managed Hotel, Cape Town jobs in Western Cape

    Job Location : Western Cape, Cape Town

    Deadline : May 23, 2024

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    KEY ROLES AND RESPONSIBILITIES

    Finance and Business Management:

  • Achieve Budgeted Targets: Responsible for achieving budgeted goals in food sales, beverage sales, labour costs, and overall profitability, ensuring financial targets are met.
  • Function Billing Oversight: Oversee the accuracy and timeliness of function billings to ensure proper invoicing and revenue recognition.
  • Payroll Supervision: Supervise weekly payroll input, ensuring accuracy and compliance with labour regulations.

    Marketing and Sales:
  • Competitive Analysis: Analyze Food & Beverage Prices promptly, comparing them to competitors to ensure competitive pricing strategies are in place. Conduct competitive analysis semi-annually by gathering data from competitors to stay informed about market trends and adjust strategies accordingly.
  • Marketing Participation: Contribute to and actively participate in Food & Beverage marketing activities, collaborating with the marketing team to promote offerings effectively.
  • Sales Promotions & Mailings: Develop and execute sales promotions and marketing mailings to attract new customers and retain existing ones.
  • Sales Department Collaboration: Liaise regularly with the Sales Department to understand guest needs and preferences, facilitating effective communication and collaboration.

    Guest Experience and Relations:
  • Guest Follow-up: Conduct timely follow-up calls with guests to gather feedback, address concerns, and ensure satisfaction with their dining experience.
  • Guest Entertainment: Host potential and existing guests, providing them with exceptional hospitality and entertainment to enhance their overall experience.
  • Guest Relations: Establish rapport with groups to ensure guest satisfaction and encourage repeat business, fostering long-term relationships with key clientele.

    Operations and Administration:
  • Collaboration with Other Departments: Coordinate with Front Office, Room Reservations, and Sales Teams to ensure seamless execution of group requirements, involving the Executive Chef in relevant discussions.
  • Emergency Availability: Be available to Hotel Staff for emergencies, providing support and guidance as needed to ensure guest satisfaction and safety.
  • Ad Hoc Duties: Fulfil other duties as directed by the General Manager or Hotel Manager, demonstrating flexibility and adaptability in responding to changing business needs.
  • Manager on Duty Shifts: Participate in Manager on Duty (MOD) shifts as necessary, overseeing hotel operations and addressing any issues that may arise.
  • Maintenance Support: Contribute to overall Hotel Maintenance and cleanliness efforts, ensuring facilities are well-maintained and presentable to guests.
  • Facility Reporting: Report equipment and facility deficiencies promptly, coordinating with relevant departments to address maintenance issues and ensure guest safety and comfort.

    Training and Development:
  • Menu Planning Assistance: Assist in menu planning and pricing, collaborating with the culinary team to develop innovative and profitable menu offerings.
  • Department Manual Maintenance: Develop and maintain the department manual, documenting standard operating procedures and ensuring consistency in operations.
  • Team Building: Foster teamwork and positive relations among colleagues and management, promoting a collaborative and supportive work environment.
  • Training and Development: Conduct staff training and development initiatives, ensuring team members are equipped with the necessary skills and knowledge to excel in their roles.
  • Performance Management: Administer performance appraisals and Personal Learning and Development Plans, providing constructive feedback and support for employee growth and development.

    Qualifications
  • Previous Food & Beverage experience in a senior leadership role required
  • Computer literate in Microsoft Windows applications required
  • University/College degree in a related discipline required
  • Minimum 8 years of experience in a Luxury Hotel.

    *Hospitality / Hotel / Restaurant jobs in south africa
    *Director of Food and Beverage – A Fairmont Managed Hotel, Cape Town in Cape Town

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