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    Accounts Manager - Durban, South Africa - People Dimension

    People Dimension background
    Full time
    Description

    Job Description/Duties:


    Client Relationship Management:

    • Developing trust relationships with a portfolio of major
    clients.

    • Develop and sustain relationships with customers that
    brings income to the company.

    • Acquiring thorough understanding of key customer needs
    and requirements.

    • Expanding relationships with existing customer needs and
    requirements.

    • Ensure correct product and services are delivered to
    customers in a timely manner.

    • Resolve issues and problems faced by customers and deal
    with complaints to maintain trust.

    • Use company resources to develop and implement strategic
    solutions to achieve key clients' long-term goals.
    Sales:

    • Play integral part in generating new sales that will turn into
    long-lasting relationships.
    Reporting:

    • Prepare regular reports of progress and forecasts to internal
    and external stakeholders using key account metrics.


    Employee Management:

    • Employee recruitment.

    • Onboarding and induction of new employees.

    • Training and development.

    • Employee relations. (Discipline in the workplace)

    • Performance management.

    • Employee wellness.

    • Employee motivation.


    Other:

    • Communicating and collaborating with advertising, design,
    marketing, sales, and logistic departments to ensure key
    clients' needs are met.

    • Attend trade shows and marketing events as required.


    Minimum Requirements:


    Qualifications:

    • Grade 12 (Matric).

    • Bachelor's degree in Business Administration, Marketing,
    Finance, Sales, or related field.


    Experience:

    • Minimum of 5 years' experience in similar positions- in
    FMCG environment.

    • Proven experience as an Accounts Manager.

    • Experience in sales and providing solutions based on
    customer needs.


    Knowledge:

    • Proficient knowledge and experience in Microsoft Office.

    • CRM software.


    Skills:

    • Ability to analyze data and sales statistics.

    • Strong communication and interpersonal skills with an
    aptitude in building relationships with professionals of all
    organizational levels.

    • Excellent organizational skills.

    • Strong negotiation and leadership skills.

    • Able to manage multiple key accounts without
    compromising on the quality of services provided.


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