- First point of contact in dealing with support queries via named contacts at customer sites.
- Analyze and resolve client issues resulting in meeting or outperforming the expected case metrics related to average duration and client satisfaction survey completions.
- Focus on client satisfaction by providing quality answers, understanding the impact of potential issues on client's day to day to communicate accordingly and showing empathy toward the client's situation.
- Ability to troubleshoot technical and product issues providing clear explanations on how to resolve client issues in a time-sensitive environment with a focus on providing superior service.
- Ability to multi-task and manage multiple cases at a time throughout the day, with a focus on resolving high priority issues.
- Identify client requests from issues, questions, recommendations, change order and product enhancement to engage TMS internal team and help the client receive the expected service.
- Manage complex client requests specifically regarding technical issues.
- Investigate TMS application logs or other logging tools like browser Dev Tool, Splunk; to understand the root cause of technical issues.
- Participate in connectivity projects and migrations including bank connections and third parties' integration to our clients.
- Develop knowledge on the system solution to provide expertise in analysis, resolutions, explanations, and recommendations.
- Identify gaps and provide recommendations on existing monitoring to mitigate risks.
- BCom Business / Finance / Accounting or Computer Science or relevant technical work experience.
- Knowledge of cash management, bank reporting, cash positioning and forecasting, payments (domestic and/or international), in-house banking, financial transactions pertaining to debt, investments and foreign exchange and general ledger mappings and processing a required.
- Familiarity or experience with treasury management systems, treasury operations or portfolio management is a required.
- Knowledge of and/or experience in REST, Javascript, Java, HTML, CSS.
- Hands-on experience with Internet products and technologies.
- Familiar with cloud based service (SaaS) deployment and support.
- Excellent interpersonal and customer care skills.
- Ability to deal with difficult callers and to work calmly and professionally under pressure.
- Logical approach to troubleshooting including good analytical and problem solving skills.
- Good accurate record keeping abilities – detail oriented.
- 3-5 years of experience in a support role is a plus.
- Experience working in a support type role for a software company that provides SaaS or Cloud based solution is a plus.
- Comfortable in the dynamic atmosphere of a FinTech organization with a rapidly expanding customer base.
-
Sales Support Consultant
15 hours ago
Fourier Recruitment Pretoria, South AfricaTo add sales and administrative support to the company's sales team and SA Sales Manager. · - To arrange meetings for the SA Sales Manager and or Key Accounts Manager. · - To retain and expand existing client book and assist and support sales personnel in expanding customer base. ...
-
Technical Support Consultant
12 hours ago
BeBee Professionals is looking for a Technical Support Consultant to join our team in Pretoria. · The successful candidate will be responsible for providing technical support to our customers, troubleshooting and resolving technical issues, and providing technical advice and guid ...
-
Hospitality Support Consultant Wnr2701
2 days ago
HotelJobs Pretoria, South AfricaHospitality Support Consultant required for an established unique software programme system which is an all-in-one reservations, accounting and property management package for B&B's, Lodges, Resorts and Hotels. · Looking for a young dynamic and experienced support consultant for ...
-
ERP Technical Support Consultant
2 days ago
TreasuryONE Pretoria, South AfricaSouth Africa's Leading Treasury Outsourcing Company is recruiting for top talent · Our support desk facilitate solutions to our clients on Treasury Management Systems. · The IT2 TMS is a fully integrated best practice solution that supports treasury in its entirety, fulfilling ca ...
-
Senior Technical Support Consultant
15 hours ago
Core Group Pretoria, South AfricaStore - Technical Support · iStore is the home of everything Apple, and Africa's largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training an ...
-
Virtual Technical Support Consultant
12 hours ago
beBee Professionals is looking for a Virtual Technical Support Consultant to join our team in Vereeniging. · The successful candidate will be responsible for providing technical support to customers via phone, email, and other channels. The ideal candidate should have excellent p ...
-
Fund Support Consultant
15 hours ago
ASIE Personnel Sandton, South AfricaIntroduction · Our client, a leading short-term lending company that supports SMME's and Entrepreneurs with funding based in Sandton is looking for a Fund Support Consultant. · Duties & Responsibilities · - Co-ordinating project activities. · - Managing project schedules. · - Arr ...
-
Client Support Consultant
1 day ago
Discovery Ltd. Sandton, South Africa**Business Unit**:Discovery Employee Benefits**Function**:Call Center / Contact Center**Date**:14-Feb-2023Achieve more than · - *** · **YOU BELIEVE** · - Discovery - Employee Benefits- Client Support Consultant**About Discovery** · - Discovery's core purpose is to make people hea ...
-
Customer Support Consultant
1 day ago
RJPersonnel Midrand, South Africa2years · - Attending to Member queries - telephonically and via correspondence · - Attending to Member levy account queries · - Attending to the collection of levies · - Attending to Suspense and Control Accounts · - Distribution of monthly levy statements as well as upon a Membe ...
-
Desktop Support Consultant
15 hours ago
Bidvest Bank Sandton, South Africa**Primary Purpose** · Provide systems support functions to the business as a whole, improving IT efficiency and company productivity. Responsible for · remote and on-site setup and support of IT software, hardware and infrastructure. · **Minimum Requirements** · **Qualifications* ...
-
IT Business Support Consultant
47 minutes ago
Qetello Holdings Pretoria, South AfricaAbout Our Client: · Our client is a leading medical scheme based in Pretoria, dedicated to providing comprehensive healthcare benefits to its members. They are committed to innovation, quality service, and the well-being of their clients. In line with their growth and commitment ...
-
IT Business Support Consultant
12 hours ago
Qetello Holdings Pretoria, South Africa Full timeAbout Our Client: · Our client is a leading medical scheme based in Pretoria, dedicated to providing comprehensive healthcare benefits to its members. They are committed to innovation, quality service, and the well-being of their clients. In line with their growth and commitment ...
-
Restaurant Manager Support Consultant
1 day ago
GAAP Point of Sale Midrand, South AfricaGAAP Point-of-Sale is seeking a Restaurant Manager Support Consultant to join our Midrand office. Work with a team committed to revolutionizing hospitality technology solutions. · **Responsibilities**: · - Assist clients in optimizing point-of-sale features · - Deliver online, cl ...
-
ERP Technical Support Consultant
1 day ago
Dante Personnel Pretoria, South AfricaMinimum requirements: · Bachelor's degree in Finance or Information Technology / Computer Science · At least 2 years of experience in a customer support role · Knowledge or experience in dealing with a ticketing system · Understanding of treasury management systems and treasury ...
-
Senior Consultant: Partner Channel Support Desk
15 hours ago
Vodafone Midrand, South Africa**Role purpose**: · To provide support, drive problem resolution, share knowledge, maintain relationships, support and manage partners accounts, meet strategic targets, to function as a specialised one-stop shop philosophy to our customers. · **Your responsibilities will include* ...
-
Caf Manager Ba
15 hours ago
Absa Bank Limited Pretoria, South AfricaBring your possibility to life Define your career with us · - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to rese ...
-
Specialists: Organizational Effectiveness X4
15 hours ago
HR Genie Pretoria, South AfricaOur client a leading organization is seeking 4 Specialists: Organizational Effectiveness to join their team in Pretoria. They offer stability, growth, attractive salary along with great benefits and a great working environment. · Job Purpose · To be accountable and responsible fo ...
-
Solutions Advisor: Engagement, Learning, and
15 hours ago
Panagora Group Pretoria, South AfricaExperience : 7-10 years · Panagora Group is a social enterprise dedicated to providing high-quality, high-impact international health, development, and learning consulting. We are a dynamic woman · - and employee-owned small business partner focused on market-based and integrated ...
-
IT Security Specialist Consultant
2 days ago
Nambiti Technologies Pretoria, South AfricaWe are recruiting for a IT Security Specialist Consultant. · Assist with configuration of SSL certificates on systems in accordance with best practices. · - Assist with configuring systems in the network with latest supported SSL/TLS version. · - Identify unsupported protocols an ...
-
Senior Manager: Clinical Consulting Services
15 hours ago
Nambiti Technologies Pretoria, South AfricaWe are recruiting for a Senior Manager Clinical Consulting Services. · - Driving the implementation of Clinical Consulting Services planned activities and projects: · - Oversee the functioning of the Clinical Consulting Services sub-division by managing the sub-division projects ...
Support Consultant - Pretoria, South Africa - Silk Road Consulting (Pty) Ltd
Description
Duties Include:
Education and Experience:
Skills: