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    IT Business Support Consultant - Pretoria, South Africa - Qetello Holdings

    Qetello Holdings
    Qetello Holdings Pretoria, South Africa

    6 days ago

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    Description

    About Our Client:

    Our client is a leading medical scheme based in Pretoria, dedicated to providing comprehensive healthcare benefits to its members. They are committed to innovation, quality service, and the well-being of their clients. In line with their growth and commitment to excellence, they are seeking a dedicated and experienced IT Business Support Consultant to join their team.

    Functions:

    • Partner with different departments to facilitate support between business operations and IT systems.

    • Provide user support on various BIT platform modules, including claims, finance, membership, and manage healthcare.

    • Respond to user queries and issues promptly, resolving or escalating as necessary.

    • Assist trainers in developing training material for BIT systems.

    • Provide regular feedback on process and business changes.

    • Generate management reports to improve business systems and processes.

    • Collaborate with external partners, such as 2Cana, to resolve issues.

    • Work independently with minimal supervision to meet performance metrics..

    Skills:

    • Proficiency in MS Word, Excel, Office, Outlook, and Internet.

    • Strong organizational skills with attention to detail.

    • Excellent negotiation skills.

    • Bilingual in English and Afrikaans with strong interpersonal communication.

    • Team player with a caring attitude.

    • Flexible in adapting to changes and management decisions.

    • Proficient in problem-solving techniques and record keeping.

    • Leadership skills and ability to maintain good interpersonal relationships.

    Requirements:

    • Grade 12 or equivalent.

    • Diploma in IT or related field.

    • 4-5 years of experience in supporting users on the system in use.

    • 2-4 years of experience in supporting users on Health Information Platform or Oracle-based systems.

    • Exposure within the Medical Aid environment is advantageous.

    • Analytical thinking and strategic thinking skills.

    • Strong problem-solving abilities.

    • Customer-focused with excellent listening skills.

    • Attention to detail and accuracy in work.

    Remuneration:

    • Competitive salary commensurate with experience.

    • Exceptional benefits program including 23 days of annual leave, 8-hour workday with a 30min break, life cover, disability benefits, funeral cover, pension fund, medical aid, and more.

    • Office perks: free parking, Wi-Fi, landline phone allowance, on-site gym, subsidized meals, free refreshments, Athletics Club, Pilates, and wellness programs.

    • Dynamic team interactions, recognition programs, and incentives.

    Join Our Client: Be part of a team that values innovation, quality service, and the well-being of its members. Apply today to contribute to a leading medical scheme's success and make a difference in the lives of many.


    Application Process

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