Tsiruwani Mbengeni

 I have completed Information & Communication Technologies. My objective is to make a meaningful and effective contribution to the company that employs me. I believe that I have the necessary traits to fit and succeed in any environment. I am a self-motivated, honest, smart working and able to tackle new challenges. Teamwork is one of the skills that I possess; I am equally comfortable working independently or with a team. My communication skills are well above average (written & verbal), I have also allowed myself spontaneously to interact with diverse populations in all age groups. I have confidence in a job opportunity that is all about contribution; not only to the company, but to the country as a whole. I possess strong intellectual skills, planning and leading skills, and Interpersonal skills, which were enhanced by my involvement in working with people. I strongly believe that I possess all that it takes to become a valuable asset to the company at large. I appreciate your time to review my credentials and experience. I certainly looking forward hearing from you.

Telephonic Product support for the Service team and SLA clients - Ability to analyze and Investigating Issues reported from clients and resolving these issues and/or referring to a senior Consultant in the team or to development - Training of internal service team, call desk staff and sub-contractors on hardware - Quality Assurance testing on all new development - Meet release deadlines, in your control - Create technical product release notices and documentation - Create client release notices - Analyze and test new hardware products, work closely with the WFM product champion to test new solutions (Idemia reader, Controller, alcohol, breathalyser etc…) - Create training videos on new product features - Create “Did you know” material on new and existing product features - Ensure all test equipment is always operational to ensure quick testing - Conduct End user training when required - Assist with compiling of the training syllabus - Assist at Trade shows (build and represent the company) - On-site support and assistance if required - On site project implementation if required - Self-study to learn new products as well as new functions and benefits of the latest software releases. - Attend product training when required to maintain levels of accreditation on third party products. - Ensure all calls are logged on Pulse - Ensure Timesheets are correctly captured on XM - Manage administration tasks for the team when requested to do so - Control the training and demo stock and ensure the inventory is up to date and accounted for - Configure hardware if required for project role out. - Take instruction on workload and report to the HLS team-leader

INFORMATION & COMMUNICATION TECHNOLOGIES