Desktop Support Consultant - Cape Town, South Africa - Bidvest Bank

Bidvest Bank

Verified Company

Cape Town, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Primary Purpose
Provide systems support functions to the business as a whole, improving IT efficiency and company productivity. Responsible for
remote and on-site setup and support of IT software, hardware and infrastructure.

Minimum Requirements

Qualifications:

Matric, A+, N+
MCSA (ideal)

Experience

12 years' experience within a large desktop

environment

3 years' experience within a large desktop environment

Project Management (ideal)

Duties and Responsibilities include but not limited to:

FINANCE

Manage petrol cards and costs

CUSTOMER CENTRICITY
Service excellence

Levels and quality of service delivery as experienced by internal and external stakeholders
Interprets business/ customer requirements in order to provide timeous solutions
Responsiveness: timeous response, reaction and turnaround time
Output results from client servicing activities, including value of advice to customer and/ or stakeholders

OPERATIONAL EXCELLENCE
Internal processes

Respond to all customer calls
Manage closure of Helpdesk calls
Install and move IT equipment, reporting of faults to Helpdesk and follow up
Manage all aspects of branch projects (branch opening, closure, moves and renovations)
Setup, testing and support the audiovisual equipment
Setup, testing and support of network infrastructure
Ensure all maintenance, installations and upgrades are done according to company standards
Rollout and implementation of software and hardware products
Testing of products
After hours support
Maintain IT visibility in the branches by regular branch visits
Remote support
Provide an interface between the user and IT department
Provide basic IT training to staff

ORGANISATIONAL LEARNING

Actively coach, train and empower internal and external team members to create an understanding of skills and specialties
Close interaction between all members of IT to ensure that requests are dealt with accurately and efficiently
Take ownership for driving own career
Development of knowledge base and intellectual property

Knowledge, Skills and Abilities Required (Competencies & level of competencies)