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Durban

    Group Manager - Durban, South Africa - WNS Global Services

    WNS Global Services background
    Description
    Job Description

    Essential

    Management of high performing teams


    • Confidence and creditability


    • Ability to effectively communicate information and knowledge assertively, whilst demonstrating empathy with customers and colleagues.


    • Ability to prioritise deliverables and plan accordingly


    • Embraces change whilst remaining productive and positive


    • Leadership / Management and conflict resolution skills


    • Performance management and disciplinary skills


    • Ability to coach and motivate individuals


    • Excellent written and communication skills


    • Willingness to be approachable


    • Determination to achieve targets


    • Strategic thinking

    Qualifications

    Matric/Grade 12 Certificate with relevant tertiary qualification

    Contact centre operations team management experience essential

    Knowledge or understanding of contact centre technology and methodologies

    Understand good housekeeping for data protection and information security requirements

    Additional Information

    Utilities experience advantageous

    UK Shifts including weekend work


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