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Cape Town

    Insurance senior call center advisors - Cape Town, South Africa - WNS Global Services

    WNS Global Services
    WNS Global Services Cape Town, South Africa

    2 days ago

    WNS Global Services background
    Description
    Job Description

    Handle Inbound Calls for customers to resolve inquiries quickly, efficiently and to a high standard. Process includes sending reminders to customers on incomplete information in their policy or validation of information as stated on the policy.

    Key Responsibilities Areas

    · Respond to inbound customer telephone calls and on some occasions, initiate customer calls

    · Provide customers with correct information

    · Take steps to retain customers

    · Resolve customer inquiries quickly, efficiently and to a high standard

    · Identify customers' needs for other business units

    · Maintain policies and change details as needed

    · Maintain accuracy of customer data

    · Process payments from customers

    · Handle customer concerns and objections

    · Adhere to underwriting guidelines

    · Adhere to compliance guidelines when conducting business with customers

    · Follow best practice procedures

    · Participate in weekly and monthly coaching

    Qualifications

    · Matric/Grade 12

    Experience Required

    · Minimum of 1 year of working experience in a call centre environment, preferable within the insurance field.

    Behavioural Traits Required

    · High degree of patience and assertiveness with excellent rapport-building skills

    · Positively contribute and lead in team activities

    · Takes pride in work, checking own for quality i.e. Lead by example

    · Maintains effective time management

    · Have a positive attitude and the ability to influence and motivate others

    · Effective emotional intelligence (EQ)

    · Team player

    · Flexible

    · Self-Motivated

    Additional Information

    Afternoon and night shifts – Monday to Sunday (rotational shifts)

    Candidates are required to have fibre or live in a fibre enabled area.

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