Contact Centre Sales Manager - Cape Town, South Africa - amplify5

amplify5

Verified Company

Cape Town, South Africa

1 week ago

Posted by:

Thabo Mthembu

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What you'll be doing

Leading, developing and managing a Sales Team in line with campaign requirements
Creating and deploying an effective operational plan that will deliver benchmark sales figures
Driving and supporting delivery of Quality improvement plans
Managing reporting trends and opportunities for performance improvement as well as engaging appropriate stakeholder to share insights
Allocating appropriate time and skillset resources for deep dive investigations and actionable insights around specific performance areas
Mitigating business and customer risk exposure through identification and eradication of issues relating to people, processes and technology
Managing the day to day partner expectations and requests ensuring that stakeholder requirements are identified, delivered and met within agreed time frames

Minimum Qualifications and Performance Expectations/Requirements
Matric + valid drivers license

2 years or more experience in a Contact Centre Management role managing Sales based campaigns
Experience with CRM, automated dialers, text/SMS messaging
Capable of providing direction and leadership, with a focus on performance and behavior expectations, to the contact center team.
Experience with sales, lead generation & objection handling
Coaching, motivating & mentoring individuals daily.
Ability to communicate with diversity and effectiveness.
Lead a diverse team of contact centre advisors
Highly organized and goal orientated
Must be coachable
Must be flexible and a selfstarter
Ability to drive goals and advisor expectations daily, weekly and monthly
Willingness to work sidebyside on the floor with team members
Lead by example
Ability to Multitask, Problem solve & work with a hands on approach
Continued Coaching and Performance Evaluations for the team