Customer Experience Specialist - Cape Town, South Africa - amplify5

amplify5

Verified Company

Cape Town, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

amplify5 is opening a world of new possibilities as we grow our client relationships and campaigns and as we do so another exciting opportunity to join our team has arisen.

If you are passionate about delivering exceptional customer experiences and thrive in a fast-paced, innovative environment, we want to hear from you.

Be a part of an amazing, dynamic team shaping the future of travel.

The purpose of the role consists of, but not limited to, assisting clients with travel requirements, booking flights, hotels, rail, arranging car hire, airport parking and advising on travel visas

What you will be doing:

Manage a portfolio of existing clients and accounts
Offer first class customer service at all times
Providing a variety of quotations to clients not favouring one airline/supplier
Following up quotations each morning to ensure we have provided what was required and offer any further help
When a quotation is cancelled try to find out if there is anything we could have done differently
Work with Business Account Managers to maximise opportunities and pass on relevant leads
Working closely with both Ticketing and Finance to ensure reservations/tickets are issued without any problems
Meet and exceed personal objectives in line with company KPIs and account SLAs
Understand key products, services and unique selling points
Promote and support the values and behaviours and promote the company culture.
Attend and participate in team meetings
Identify any areas where inhouse training would improve performance
Attend airline training sessions

What a good fit looks like:

Customer service orientation with a passion for exceeding expectations.
Excellent verbal and written communication skills in English, Dutch and German.
Strong experience of nett fares, including airpasses and RTW fares
Excellent travel industry and worldwide travel knowledge having preferably travelled extensively
Good CRS knowledge, Galileo preferable but crosstraining can be undertaken
Strong ticketing experience, including nett fares, reissues etc

What you will need:

Minimum of 2 years' unbroken experience in customer service, preferably in an international Contact Centre role.
Fluent in Dutch/German and English.
Minimum of 2 Years experience within the travel, tourism industry, particularly tours and activities.
Proficiency in computer skills and internet navigation.
Experience in a startup environment is a plus.
Willing to work UK and US Hours, if required.

Skills and Knoweldge:

Excellent organisational skills and the ability to work under pressure
Express keen negotiating skills
Strong problemsolving abilities with a proactive mindset.
Demonstrated initiative and entrepreneurial drive.
Exceptional attention to detail, providing accurate reports.
A "lead by example" work ethic to drive first class customer service from the reservations department with all clients, suppliers and Diversity departments
Proficiency in multitasking and working to tight deadlines.
Experience in navigating computer systems and internet platforms.
Mature, confident, and resilient personality, thriving in a dynamic startup environment.

In return you will work for a people focused business, which is rapidly growing and offering great opportunities to the team.

You will be based in world class office facilities and supported by a dedicated, hands-on leadership team.

Job Types:
Full-time, Permanent

Salary:
Up to R19 000,00 per month

Experience:

- unbroken
International Contact Centre: 2 years (required)