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Cape Town

    Multi-Skilled Service Professional - Cape Town, South Africa - Old Mutual

    Old Mutual
    Old Mutual Cape Town, South Africa

    5 days ago

    Old Mutual background
    Full time
    Description

    Let's Write Africa's Story Together

    Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

    Job Summary

    To provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural, systems and quality standards.

    Key Duties and Responsibilities

  • 1 to 2 years inbound Customer Service Centre Experience required.
  • MFC Product knowledge advantageous
  • Computer literacy with knowledge of MS Office: Word, Excel and Outlook
  • Ability to prioritize
  • Strong communication and interpersonal skills, both written and verbal
  • Work effectively with colleagues and clients to accomplish team goals
  • Deals with client enquiries via telephone (inbound and outbound), email, web chat)
  • First contact resolution of applicable queries/ transactions
  • Deals with first level escalations and complaints
  • Effectively manage customer expectations
  • Processing new and existing business on behalf of customers and advisors

    • Skills

    Call Center, Call Center Administration, Inbound Call Center

    Education

    Matriculation Certificate (Matric) (Required)

    Closing Date

    13 May 2024
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