Jobs
>
Cape Town

    Team Leader Operations(Night Shift) - Cape Town, South Africa - WNS Global Services

    WNS Global Services
    WNS Global Services Cape Town, South Africa

    4 days ago

    WNS Global Services background
    Full time
    Description
    Job Description

    Main purpose
    To lead, inspire and engage a team of Customer Service Advisors in delivering industry leading customer service through business KPI's to increase the profitability of the business, remaining committed to treating customers fairly

    Responsibility

    • Deliver success against KPI targets and plans, through effective management of people.
    • Create a positive learning environment that empowers and develops the Customer Service Agents.
    • Be a role model who participates in achieving the wider contact center overall objectives to allow for first class customer service.
    • Gathering information to analyze problems and generate solutions in taking the initiative by going beyond job remit and identify areas for improvement with a "can do" attitude
    • Understands the Business in that you are aware of the business strategy, products, service and organizational structure.
    • Understanding the wider implications around team engagement and how it links to the focus on reduction of attrition and absenteeism.
    • Organizes and plans ahead in terms of work schedules and activities to meet deadlines and quality measures, whilst considering the needs of others so as to ensure that the overall goals and objectives are met
    • Supports others by sharing knowledge and expertise which promotes effectiveness of individual performance and how this contributes to the team goal.

    Minimum Requirements
    Minimum 24 month customer service experience, 12 month of which in leadership / supervisory position.

    Qualifications

    Matric or equivalent

    Additional Information

    24/7 Operational hours shifted between Monday and Sunday

  • Global Antibiotic R&D Partnership (GARDP)

    Regional Operations Leader

    3 days ago

    Global Antibiotic R&D Partnership (GARDP) Cape Town, South Africa

    **DNDi GARDP Southern Africa** is a non-profit South African company that aims to provide health care services by developing safe, effective, and affordable new health technologies that tackle global or regional public health priorities, with a contribution to the fight against a ...

  • Teleperformance South Africa

    Operations Team Leader

    3 days ago

    Teleperformance South Africa Cape Town, South Africa

    **Job Overview** · - The successful applicant will be responsible for directly managing and developing a team to efficiently and effectively achieve business and campaign objectives, ensuring quality standards are adhered to at all times. · **Main Responsibilities (but not limite ...

  • Teleperformance South Africa

    Operations Team Leader

    1 week ago

    Teleperformance South Africa Cape Town, South Africa

    **Job description** · **Job Overview** · The successful applicant will be responsible for directly managing and developing a team to efficiently and effectively achieve business and campaign objectives, ensuring quality standards are adhered to at all times. · **Main Responsibili ...

  • Teleperformance South Africa

    Operations Team Leader

    1 week ago

    Teleperformance South Africa Cape Town, South Africa

    **Job Overview** · The successful applicant will be responsible for directly managing and developing a team to efficiently and effectively achieve business and campaign objectives, ensuring quality standards are adhered to at all times. · **Main Responsibilities (but not limited ...

  • Teleperformance South Africa

    Operations Team Leader

    3 days ago

    Teleperformance South Africa Cape Town, South Africa

    **Job Overview** · The successful applicant will be responsible for directly managing and developing a team to efficiently and effectively achieve business and campaign objectives, ensuring quality standards are adhered to at all times. · **Main Responsibilities (but not limited ...

  • Teleperformance South Africa

    Operations Team Leader

    1 week ago

    Teleperformance South Africa Cape Town, South Africa

    **Job description** · **Job Overview** · The successful applicant will be responsible for directly managing and developing a team to efficiently and effectively achieve business and campaign objectives, ensuring quality standards are adhered to at all times. · **Main Responsibili ...

  • Teleperformance South Africa

    Operations Team Leader

    1 week ago

    Teleperformance South Africa Cape Town, South Africa

    **Job Overview** · The successful applicant will be responsible for directly managing and developing a team to efficiently and effectively achieve business and campaign objectives, ensuring quality standards are adhered to at all times. · **Main Responsibilities (but not limited ...

  • The Key Recruitment Group

    Machine Operator Team Leader

    4 days ago

    The Key Recruitment Group Cape Town, South Africa

    One of our clients based in Salt River, Cape Town is looking for a Machine Operator Team Leader to join their Manufacturing company. · A Team Leader is responsible for ensuring the processes and procedures in monitoring, maintaining and operating of machinery are correctly follow ...

  • Armstrong Appointments

    Machine Operator Team Leader

    3 days ago

    Armstrong Appointments Cape Town, South Africa

    Cape Town · - Posted 4 hours ago · **ABOUT THE COMPANY** · Proudly South African manufacturer, established for over 100 years. · **PURPOSE/MAIN JOB FUNCTION** · - The Machine Operator Team Leader is responsible for: · - Leading a team using Lean Principals with particular emphasi ...

  • Rory Mackie & Associates

    Team Leader: Retail Operations

    4 days ago

    Rory Mackie & Associates Cape Town, South Africa

    **Overview**: · *** · **Responsibilities**: · People Management: Engage and invest in people · - Motivate and influence staff towards a culture that promotes accountability and service excellence · - Facilitate and guide the growth and development of staff by providing ongoing su ...

  • Nedbank

    Payment Operations Team Leader

    1 week ago

    Nedbank Cape Town, South Africa

    **Payment Operations Team Leader** · - Job Requisition-123960**Location** · - Clocktower Campus - Cape Town, Waterfront**Closing date** · - 21 February 2023- Job Family- Administration and Operations- Career Stream- Operations · - Leadership Pipeline- Manage Others · **Job Purpos ...

  • Teleperformance South Africa

    Operations Training Team Leader

    5 days ago

    Teleperformance South Africa Cape Town, South Africa

    **JOB SUMMARY/OVERVIEW** · Training Team Leaders help the organization by developing, facilitating and supervising training programs for employees. They assess the needs of a business, implement training and development plans, and facilitate a wide variety of training programs th ...

  • Moving Heads Personnel

    Financial Operations Team Leader

    1 week ago

    Moving Heads Personnel Cape Town, South Africa

    Managing FinOps team (leave, performance reviews, queries) · - Review bank reconciliations and assist in resolving complex queries · - Review manco unit reconciliations and assist the team in resolving differences in the · - market · - Fee review of products - ensuring debtor bal ...

  • Teleperformance South Africa

    Night Shift Operational Team Leader

    1 week ago

    Teleperformance South Africa Cape Town, South Africa

    _**Verizon Team Leader - (Nightshift)**_ · **Job Overview** · The successful applicant will be responsible for directly managing and developing a team to efficiently and effectively achieve business and campaign objectives, ensuring quality standards are adhered to at all times. ...

  • Communicate Recruitment

    Financial Operations Team Leader

    4 days ago

    Communicate Recruitment Southern Suburbs, South Africa

    Our client in the financial services environment has a vacancy for an experienced Team Leader. Take charge of all financial controls of a retirement fund portfolio and a LISP profile. Engage and provide continuous feedback to MANCO, manage the team, and ensure a streamlined proce ...

  • WNS Global Services

    Team Leader Operations(Night Shift)

    6 hours ago

    WNS Global Services Century City, South Africa

    Company Description · **WNS Global Services Inc.** (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Fi ...

  • HG Travelling Services

    Operational Team Leader

    2 days ago

    HG Travelling Services Parow, South Africa

    This position is responsible for establishing and maintaining a smooth operation of all Transportation in HG Travelling Services. Provides general supervision of all transportation, drivers, and administrative staff on shift. Primary responsibility is to make sure that all schedu ...

  • RTT

    Operations Team Leader

    3 days ago

    RTT Western Cape, South Africa

    JOB PURPOSE · To oversee the performance compliance of contracted drivers in the assigned stores / clusters to ensure quality of outputs of functional operations in accordance with client service level agreements, standard operating procedures, and legal/ regulatory requirements. ...

  • Iron Mountain

    Warehouse Operations Team Leader

    1 week ago

    Iron Mountain Cape Town, South Africa Full time

    At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevat ...

  • Rory Mackie & Associates

    Team Leader: Retail Investment Operations

    4 days ago

    Rory Mackie & Associates Cape Town, South Africa Full time

    Overview: · Our client, a well-established asset management company, is looking for a Team Leader to join their dynamic and growing LISP, within the Retail Operations Team. You will be responsible for the leadership of a diverse group of consultants as well as manage the daily o ...