Thandokazi Dlongwana

Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction, Proven ability to establish and maintain excellent communication and relationship with clients, Dedicated to identify customers needs and delivering effective solutions to all the problems, Excellent time management skills
 

CAPITA SA
18-08-2020 -
Customer Service Advisor
-Handling customer calls and responding to queries about the services, productions malfunction, promotion and billing
-Adressing all customers concerns in a timely and effective manner -Handling large volume of calls on a day to day basis with sense of calm and good work ethic
-Communicating with customers by email, phone
-Refer customers to senior staff when necessary.
-Provide customers with refunds.
-Establish and maintain customers accounts, monitor and ensure the accuracy of account information on a continuing basis
-Provide information to customers about utility programs and community financial assistance resources

Passed my matric in 2014