- Answer call and respond to customer requests
- Provide customers with product and service information
- Identify, research, and resolve customer issues using the in-house operating system
- Complete call logs and reports
- Assisting irate members and escalate when required to senior agents/team leader
- Ensure own productivity levels are maintained and quality standards are met at all times
- Performing daily administrative functions and accurately capturing required information to various CRM systems
- Adhere to and support Company policies and practices
- Ensure that cases are reviewed and actioned
- Monitor Average Handling Time in line with standards
- Adhere to work schedule / occupancy and monitoring work flow
- Ensure that SLA is adhered to and cases to be completed in agreed SLA times
- Maintain customer quality according to set standards and business process
- Ensure full compliance to business process, legislation and standard operating processes
- Manage zero financial risk in terms of agent errors and/or authorisations (zero errors)
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German Speaking Customer Service Agent
Found in: Talent ZA C2 - 4 days ago
OUTFITTERY GmbH Cape Town, South Africa CDI__OUTFITTERY__ ist Europas größter Personal-Shopping-Service. Wir sind für diejenigen da, die sich mehr Beratung und Expertise wünschen als Regeln und Routine – denn wir sind davon überzeugt, dass sich guter Stil mit der Zeit weiterentwickelt. Wir wollen inspirieren und ermutigen ...
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German Speaking Customer Service Agent
Found in: Talent ZA C2 - 5 days ago
OUTFITTERY Cape Town, South AfricaOUTFITTERY ist Europas größter Personal-Shopping-Service. Wir sind für diejenigen da, die sich mehr Beratung und Expertise wünschen als Regeln und Routine – denn wir sind davon überzeugt, dass sich guter Stil mit der Zeit weiterentwickelt. Wir wollen inspirieren und ermutigen – n ...
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Customer Service Agent
Found in: beBee S2 ZA - 4 days ago
MIBCO Western Cape, Cape Town, South Africa Full timeMIBCO's job vacancy, Career and Recruitment · Job title : Customer Service Agent – Western Cape jobs in Western Cape · Job Location : Western Cape, Cape Town · Deadline : May 19, 2024 · Quick Recommended Links · Jobs by Location · Job by industries · Duties and Responsibilities ...
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Customer Service Agent
Found in: Talent ZA C2 - 6 days ago
Telebest Cape Town, South Africa ContractOur client has an opportunity available for a Customer Service Agent. · Requirements: · Ability to problem solve and perform analytical skills. · Good communication skills. · Passionate about customer service. · Ability to think creatively and innovatively. · Matric · Basic numer ...
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Customer Service Agent
Found in: Talent ZA 2A C2 - 3 days ago
Bridgena Barnard & Associates Cape Town, South AfricaS/Subs Company needs the skills of an experience CRM agent for the shipping / export division · Matric · 3 years exp in the same type of position · Good overall knowledge of shipping / export forwarders · POD"s · Export Documentation · Shipment bookings · Liaise with service prov ...
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Customer Service agent
Found in: Talent ZA C2 - 6 days ago
CallForce Cape Town, South Africa ContractDescription · Customer Service consultant within the petroleum industry responsible for inbound customer care and client resolution. You will be required to build and maintain customer relationships through the facilitation of order fulfilment and query resolution via non face-t ...
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Customer Service Agent
Found in: Talent ZA C2 - 1 day ago
Isilumko Staffing Cape Town, South Africa Full timeOur client is urgently looking for Customer Service candidates – Montague Gardens (Northern Suburbs) (Cape Town) · Key duties and responsibilities: · Respond to customer inquiries and provide accurate and helpful information through various communication channels, including phone ...
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Customer Service Agent
Found in: Talent ZA 2A C2 - 11 hours ago
SA Commercial (Pty) Ltd Cape Town, South AfricaJob Description · We are looking for customer-focused and results-orientated individuals, with sound problem-solving and interpersonal skills, to deliver exceptional service to customers across multiple channels. · Key ResponsibilitiesQuery Handling (Inbound/E-mail/Webchat/etc.) ...
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Service Desk Agent
Found in: Talent ZA 2A C2 - 4 days ago
IT Naledi Solutions Cape Town, South AfricaREQUIRED LEARNING · Grade 12 · Computer Literate – Microsoft – Outlook/Word/Excel (Essential) · A+ would be advantageous. · N+ would be advantageous. · MCSE · 5 years' Service Desk/Helpdesk experience would be advantageous. · General knowledge of desktop hardware and software · K ...
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Customer Service Agent
Found in: Talent ZA C2 - 1 day ago
SA Commercial (Pty) Ltd Cape Town, South AfricaWe now have an exciting opportunity for experienced Customer Service Contact Centre Advisors · Job Description · We are looking for customer-focused and results-orientated individuals, with sound problem-solving and interpersonal skills, to deliver exceptional service to customer ...
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Customer service Agent
Found in: Talent ZA C2 - 6 days ago
WNS Global Services Cape Town, South AfricaJob Description · This client is home to the world's leading online luxury, fashion, and style destinations. Through their multi-brand online stores they have over 20 years' experience in transforming the way the world shops. They deliver a personalized and localized online exper ...
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Customer Service Agent – Financial Services
Found in: Talent ZA C2 - 6 days ago
WNS Global Services Cape Town, South AfricaJob Description · Engaging with Customers through multiple channels to resolve their queries in a manner that meets and exceeds the needs of our customers and limits any reputational damage to the brand. This is done in-line with our strategic intend, operational policies and app ...
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Customer Service Centre Agent
Found in: Talent ZA C2 - 6 days ago
Telebest Cape Town, South Africa Full timeOur client has an opportunity available for a Customer Service Centre Agent. · Requirements: · Matric – essential · 3+ years in a Customer Service environment in a similar role with the ability, knowledge and skills in providing excellent customer service support – essential. · P ...
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Insurance Customer Service Agent
Found in: Talent ZA C2 - 6 days ago
WNS Global Services Cape Town, South AfricaJob Description · Primary Job Duties & Responsibilities · Assess customer situations to provide quotes, policy inquiries and changes, billing questions, and technical support. · Review and resolve policy cancellations, reinstatements, and service-related complaints. · Act as expe ...
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MS Service Desk Agent
Found in: Talent ZA C2 - 6 days ago
Dimension Data Cape Town, South AfricaFunctieomschrijving · The MS Service Desk Agent is the first point of contact for clients and vendors, accountable for taking calls, chat requests, or tickets and handling resulting incidents or service requests applying standard operating procedures, in line with expectations of ...
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Courier Customer Service Agent
Found in: Talent ZA C2 - 6 days ago
Tower Group Cape Town, South Africa ContractOur client has an exciting position available for a Customer Service Agent to join the team on an ONGOING CONTRACT. · This position is a work from home position. · Qualifications & skill set required. · • Matric (Essential) · • Computer Literate · • Telephone Etiquette · • Custom ...
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Jnr Customer Service Agent
Found in: Talent ZA C2 - 4 days ago
Recruitment Cape Town, South AfricaJnr Customer Service Agent (JB4213) · Cape Town · Market Related · Provide outstanding customer service to clients via various communication channels including phone, email, and live chat. · Address customer inquiries, concerns, and complaints promptly and professionally. · Assis ...
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Customer Service Agent-Yuppiechef
Found in: beBee S2 ZA - 2 days ago
Jobking Cape Town, South Africa Full timeCustomer expectations for excellent service have never been higher and the most important element of our business is our customers. Without them, we would not exist and making their customer experience enjoyable and satisfying is essential to our success. Providing top class cust ...
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Dutch Speaking Customer Service Agent
Found in: Talent ZA C2 - 5 days ago
OUTFITTERY Cape Town, South AfricaOUTFITTERY is the biggest personal shopping service in Europe. We're for those who want a little more substance from style, more guidance and expertise - less rules and less routine. Because we believe that style is an unfolding story. We aim to inspire and empower - not dictate ...
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Dutch Speaking Customer Service Agent
Found in: Talent ZA C2 - 4 days ago
OUTFITTERY GmbH Cape Town, South Africa CDIOUTFITTERY is the biggest personal shopping service in Europe. We're for those who want a little more substance from style, more guidance and expertise - less rules and less routine. Because we believe that style is an unfolding story. We aim to inspire and empower - not dictate ...
Isizulu speaking Inbound Customer Service Agent - Cape Town, South Africa - mPower People Solutions
Description
IF YOU ARE NOT FLUENT/ NATIVE IN THE ISIZULU LANGUAGE OR STATED IN YOUR CV THEN YOU WILL AUTOMATICALLY NOT BE CONSIDERED
Primary Role
The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general contract & transactional inquiries.
INTERVIEWS ARE ON A FIRST COME FIRST SERVE BASIS AND MUST BE AVAILABLE IMMEDIATELYPLEASE NOTE THAT THIS ROLE IS ON A FIXED TERM CONTRACT BASIS ONLY FROM 13 November 2023 – 30 April 2025
Role Reporting
Team Leader
Key responsibilities may include but are not limited to:
Experience
· Minimum of 1 - 2 years inbound call centre experience
· Customer service experience
· Administration experience
· Experience in healthcare, insurance, financial or administration industry & knowledge of relevant legislative environment is highly desirable (advantageous)
Education and Applicable Systems
· Grade 12 (Must Have)
· Formal Call Centre Qualifications (advantageous)
· Proficient in MS Office Suite applications
Salary: R8,000.00 per month