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Alenka Pietersen

Alenka Pietersen

Customer Concierge Agent

Administrative

Cape Town, City of Cape Town

Social

About Alenka Pietersen:

I am an ambitious person who has developed a mature and responsible approach to any task that I undertake, or situation that I am presented with. I work well by myself as well as in a team to achieve a certain objective on time and with excellence.

Experience

WORK HISTORY

Tyme Bank

Cape Town

March 2022-present

Customer Concierge Agent 

  • Sales and customer service 
  • Creating applications for clients in need of business funding
  • Assisting clients with online applications for business funding
  • Checking that all relevant documents for the application are attached before submitting it for underwriting

Coricraft

Cape Town

June 2021-Feb 2022

 

 

ManiPedi

Cape Town

Dec 2019-Jul 2020

 

 

 

Capita

Cape Town

June 2019-Dec 2019

 

 

 

Admin Controller

  • Managing the switchboard
  • Responding to customer calls and emails
  • Processing payments
  • Ordering of stationery and consumables
  • Logging complaints and refunds
  • General administration duties

 

Administrator

 

  • Reception and Admin duties
  • Responding to customer calls and emails
  • Booking appointments
  • Cash handling
  • Stock counts and receiving

 

Customer Service Agent

  • Answer inbound calls in a timely and friendly manner
  • Evaluate problems and complaints of the callers and provide proper solutions to them
  • Follow up on customer calls 
  • Complete call logs and reports 

Stars N Bars

Abu Dhabi

January 2017-April 2019

 

 

 

First National Bank

Durban

January 2016-December 2016

 

 

Ezekiel Consulting

Durban

August 2014-January 2016

 

 

 

ASDA

Cape Town

August 2011-September 2012

Hostess / Server

  • Greeting and seating guests
  • Taking food and beverage orders 
  • Serving food and beverages
  • Cash handling

 

 

Data Capturer

  • Checking for valid documents on client’s profiles
  • Checking that dates on documents are acceptable
  • Capturing clients details correctly

 

 

 

Personal Assistant / Call Centre Agent

  • Setting Appointments with clients for Financial Advisors
  • Keeping diaries up to date
  • Corresponding with clients via telephone and email
  • General Admin duties

 

 

Customer Service Agent

  • Answer inbound calls in a timely and friendly manner
  • Resolve customer’s queries quickly and professionally
  • Follow up on delayed online orders
  • Report delayed orders to customers
  • Log complaints

Education

Falsebay College

Cape Town

January 2010- December 2010

NQF Level 4 Certificate

Major: Professional Cookery

Steenberg High School

Cape Town

2005-2009

National Cerificate

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