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    Customer Service Agent - Western Cape, Cape Town, South Africa - MIBCO

    MIBCO
    MIBCO Western Cape, Cape Town, South Africa

    2 weeks ago

    Default job background
    Full time
    Description

    MIBCO's job vacancy, Career and Recruitment

    Job title : Customer Service Agent – Western Cape jobs in Western Cape

    Job Location : Western Cape, Cape Town

    Deadline : May 19, 2024

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    Duties and Responsibilities

  • Logs and tracks all enquiries and complaints on the system (first line of support).
  • Handles all general and specific telephonic contact.
  • Assist walk-in clients
  • Conducts preliminary investigations on labour matters.
  • Liaises with relevant parties to resolve complaints.
  • Provides customer services to members, establishments, service providers and parties via telephonic and other customer contact methods.
  • Assist Designated Agents with admin work.
  • Ensures service levels and performance is maintained in terms of the national Mibco Mission, Vision and Statement.

    Knowledge / Experience / Skills / Abilities
  • Ability to withstand pressure and provide the clients/customers with above average services.
  • Knowledge of industry collective agreements and Labour Relations Act
  • Must at all times be diplomatic and assertive with customers/clients.
  • Ability to overcome obstacles, make informed decisions and resolve customer problems.
  • Ability to work independently and use initiative along with problem solving abilities.
  • Ability to build strong effective relationships with all stakeholders, i.e. existing clients and potential clients as well as internal stakeholders, i.e. colleagues and management.
  • Adopt appropriate interpersonal style in achieving task accomplishment, modifying behavior according to tasks and individuals involved.
  • Must be a good team player and achieve objectives as set out by supervisor.
  • Must be meticulous in carrying out tasks/instructions etc.
  • Must have interpersonal and telephone etiquette skills.
  • Query resolution skills and in particular labour matters.
  • Ability to overcome obstacles and meet targets and deadlines, thereby producing the specified results.
  • Knowledge and experience of Funds and Returns (Manual & Online) processing.
  • Above average verbal communication and listening skills.
  • Customer service orientated behavior towards callers, service providers,

    Requirements

    Qualifications

  • Matric (Grade 12)
  • Advance computer literacy
  • Labour Relations, Client Services, or any Business related qualification will be advantageous.

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