Vanilsom Fancony

I am a loving, trustworthy, confident, selfless and bubbly person. I pride myself in knowing and believing that I always see the good in people and always tend to motivate others to be than what they think they are or give. I‘m a firm believer in team work and that we are better and can greater things together than individually. I am highly professional and very respectful and loving of my surroundings and colleagues. I am someone who works well under pressure and deliver excellence in my work and everything I touch.

Currently I’m not working but I was working at  Webhelp (Customer Accounts Representative)

Languages: English, Portuguese,

Finance DC – (BPO Company) Customer Service/Sales /Direct Sales / Cold Calls

October 2020 – January 2023 Customer Experience Specialist by planning and organizing daily work schedule to call on existing or potential sales and selling products and meeting customer needs. Services existing accounts , obtains orders, and establishes new accounts. providing assistance to customers whether on the phone email or in person.

Herasmart (UK-campaign) Costumer service/Senior Analyst

February 2019 – August 2020 - outside Capital .conduct regular reviews of cohort performance against expectation. Display: Test, analyse, and optimise campaigns on Facebook, Twitter, Instagram, and others-delivering a positive experience through all communication channels, listening skills during inbound or outbound calls.

Local Debt Mediation- Portuguese Speaking Customer Service Agent Remote- : March 2017- January 2018 

Handling customer support cases through phone and email 1. English Can read, submission-Updating the company website with tech tips write and converse and brief documents-speaking directly with clients is fluently crucial in building and maintaining strong relationships

Saber High School, Luanda Angola, completed with a 9.5 GPA. 

N3 Level Electrical Engineering NorthLink College