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Cape Town

    Courier Customer Service Agent - Cape Town, South Africa - Tower Group

    Tower Group
    Tower Group Cape Town, South Africa

    6 days ago

    tower group background
    Contract
    Description


    Our client has an exciting position available for a Customer Service Agent to join the team on an ONGOING CONTRACT.

    This position is a work from home position.


    Qualifications & skill set required.

    • Matric (Essential)
    • Computer Literate
    • Telephone Etiquette
    • Customer Service Oriented (Dealing with Internal Customers) via the telephone
    • Some dispatching experience (If the person does not have dispatching experience but has strong interpersonal/customer service skills, training will then be given on the dispatching processes).

    Duties and Responsibilities.

    • Ensure ongoing communication and updating with shoppers and drivers to Client Satisfaction is maintained and driver is aware of any changes.
    • Ensure KPI and KPA expectations for allocated regions are met.
    • Monitoring of real-time deliveries and taking the appropriate action if needed.
    • Provide support and problem resolutions to drivers
    • Provide support to both, drivers, and customers.
    • Identify and resolve driver inquiries.
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