Florence Ihonre

I have a proven track record of providing exceptional customer support and a passion for exceeding customer expectations.

Throughout my career, I have demonstrated a commitment to delivering top-tier customer service. My experience in DC DONSERONOS CONSULT and SOLBUS GLOBAL has equipped me with the ability to handle a wide range of customer inquiries, concerns, and issues while maintaining a high level of professionalism and empathy. I pride myself on my strong communication skills, both written and verbal, which have consistently enabled me to effectively assist customers and resolve complex problems.

My key strengths include:

1. Customer-Centric Approach
2. Problem-Solving Abilities
3. Team Collaboration
4. Adaptability
5. Empathy
6. Emotional Intelligence                                                                                                                                           I also possess a deep understanding of the hiring process and a proven track record of sourcing and placing top talent for diverse organizations. I have successfully managed end-to-end recruitment processes, from conducting initial screenings and interviews to negotiating job offers. I am adept at assessing candidates' technical skills, as well as their cultural fit and long-term potential within an organization. My strong analytical abilities and attention to detail allow me to make well-informed hiring decisions that align with both the organization's needs and the candidate's aspirations.  

Purposeful customer service professional with experience in providing exceptional support and resolving customer issues. Strong problem-solving and organizational skills, with a commitment to delivering excellence in every interaction. Adept at building rapport with customers and team members to drive customer loyalty and increase overall business success.

Diploma Customer Service Management 

ALISON [E-Learning]   2023

B.A History and International Studies

Ambrose Alli University [Nigeria] 2016