beBee background
Professionals
>
Cape Town
Florence Ihonre

Florence Ihonre

Customer Service Representative| Recruiter

Customer Service / Support

Cape Town, City of Cape Town

Social


About Florence Ihonre:

I have a proven track record of providing exceptional customer support and a passion for exceeding customer expectations.

Throughout my career, I have demonstrated a commitment to delivering top-tier customer service. My experience in DC DONSERONOS CONSULT and SOLBUS GLOBAL has equipped me with the ability to handle a wide range of customer inquiries, concerns, and issues while maintaining a high level of professionalism and empathy. I pride myself on my strong communication skills, both written and verbal, which have consistently enabled me to effectively assist customers and resolve complex problems.

My key strengths include:

  1. Customer-Centric Approach
  2. Problem-Solving Abilities
  3. Team Collaboration
  4. Adaptability
  5. Empathy
  6. Emotional Intelligence                                                                                                                                           I also possess a deep understanding of the hiring process and a proven track record of sourcing and placing top talent for diverse organizations. I have successfully managed end-to-end recruitment processes, from conducting initial screenings and interviews to negotiating job offers. I am adept at assessing candidates' technical skills, as well as their cultural fit and long-term potential within an organization. My strong analytical abilities and attention to detail allow me to make well-informed hiring decisions that align with both the organization's needs and the candidate's aspirations.  

Experience

Purposeful customer service professional with experience in providing exceptional support and resolving customer issues. Strong problem-solving and organizational skills, with a commitment to delivering excellence in every interaction. Adept at building rapport with customers and team members to drive customer loyalty and increase overall business success.

 

Education

Diploma Customer Service Management 

ALISON [E-Learning]   2023

B.A History and International Studies

Ambrose Alli University [Nigeria] 2016

Professionals who compete with Florence

Professionals in the same Customer Service / Support sector as Florence Ihonre

Professionals from different sectors near Cape Town, City of Cape Town

Other users who are called Florence

Jobs near Cape Town, City of Cape Town

  • TTEC Cape Town, Western Cape

    You'll be part of bringing humanity to business as a customer service representative at TTEC's award-winning employment experience. · ...

  • Teleperformance Cape Town, South Africa

    As the first point of contact for our client's valued customers, our Customer Service Agents ensure the highest of quality standards are always delivered whilst developing customer loyalty and providing an exceptional customer experience. · ...

  • Pearl Cape Town, Western Cape

    The Bilingual Customer Service Representative (Spanish/English) serves as the voice of the company for both English and Spanish-speaking customers, ensuring seamless customer experiences through professional, empathetic, and culturally appropriate communication. · Serve as the fi ...