
Florence Ihonre
Customer Service / Support
About Florence Ihonre:
I have a proven track record of providing exceptional customer support and a passion for exceeding customer expectations.
Throughout my career, I have demonstrated a commitment to delivering top-tier customer service. My experience in DC DONSERONOS CONSULT and SOLBUS GLOBAL has equipped me with the ability to handle a wide range of customer inquiries, concerns, and issues while maintaining a high level of professionalism and empathy. I pride myself on my strong communication skills, both written and verbal, which have consistently enabled me to effectively assist customers and resolve complex problems.
My key strengths include:
- Customer-Centric Approach
- Problem-Solving Abilities
- Team Collaboration
- Adaptability
- Empathy
- Emotional Intelligence I also possess a deep understanding of the hiring process and a proven track record of sourcing and placing top talent for diverse organizations. I have successfully managed end-to-end recruitment processes, from conducting initial screenings and interviews to negotiating job offers. I am adept at assessing candidates' technical skills, as well as their cultural fit and long-term potential within an organization. My strong analytical abilities and attention to detail allow me to make well-informed hiring decisions that align with both the organization's needs and the candidate's aspirations.
Experience
Purposeful customer service professional with experience in providing exceptional support and resolving customer issues. Strong problem-solving and organizational skills, with a commitment to delivering excellence in every interaction. Adept at building rapport with customers and team members to drive customer loyalty and increase overall business success.
Education
Diploma Customer Service Management
ALISON [E-Learning] 2023
B.A History and International Studies
Ambrose Alli University [Nigeria] 2016
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