beBee background
Customer Service / Support
Belinda Tshofela


About Belinda Tshofela:

I am a hardworking individual, who is a team player. Available to work immediately.


Name of Company: Strategy in Motion
Position: Debt Collections Agent
Period: 2016-2017
• Negotiate payment plans.
• Respond to customer inquiries.
• Persuade customers to pay past due amounts.
• Develop alternative payment plans with help from A/R department.
• Advise customers on alternative payment plans.
• Create repayment schedules based on customers’ financial situations.
• Maintain and update record of customers from whom collections are made.

Name of Company: First National Bank
Position: Sales Consultant
Period: 2017-2018
• Upgrading clients’ accounts
• Capturing changes on clients’ accounts
• Changing pricing options for clients
• Offering client with information about their accounts
• Client retention

KYC FNB’s Existing Clients, Business Banking, Botswana Clients
Position: Administrator
• Validating clients’ accounts
• Double checking if validation was done on clients’ account
• Validating clients’ IDs and proof of residents
• Checking Business Address, Registry, CK Document and IDs’ of individuals in the company

First National Bank 
Position: Debt Collections Agent
• Contacting clients with who are in arrears on accounts
• Negotiate payment
• Set up dates upon which clients are to pay accounts
• Collect money on specified date by client
• Follow up on date of payment
• Put on record what the client has make payment on account


High School: Get Ahead College
Matric subjects: English Home Language, Xhosa 1st Additional Language, Mathematical Literacy, Geography, Business Studies, Tourism, Life Orientation
Tertiary: Nelson Mandela Metropolitan University
Qualification: Bachelor of Social Work (Incomplete Practical Training Remaining)

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