- Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolved
- Servicing our members in a customer centric way to ensure that we live by our service principles
- Investigating, facilitating and resolving non-conformance customer issues and providing an advisory service to customers with regards to delays in supply chain.
- Maintaining the customer relationship database and logging call details as per procedure in order to address query.
- Achieving and exceeding key performance metrics relating to service delivery
- Delivering results and meeting customer expectations
- Presenting and communicating information
- Excellent verbal and written communication skills
- Analyzing, Writing, and reporting
- Deciding and initiating action
- Working with people
- Following instructions and procedures
- Time management
- Matric (Compulsory)
- Basic MS Office Skills / Computer literate
- The Business Writing Skill (Advantageous)
- Clear Credit & Criminal Record.
- Must be South African Citizen
- Available immediately / 2 weeks notice
- Fibre at home compulsory to accommodate potentially working from home when required
- Must be fully vaccinated
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German Speaking Customer Service Agent
Found in: Talent ZA C2 - 4 days ago
OUTFITTERY GmbH Cape Town, South Africa CDI__OUTFITTERY__ ist Europas größter Personal-Shopping-Service. Wir sind für diejenigen da, die sich mehr Beratung und Expertise wünschen als Regeln und Routine – denn wir sind davon überzeugt, dass sich guter Stil mit der Zeit weiterentwickelt. Wir wollen inspirieren und ermutigen ...
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German Speaking Customer Service Agent
Found in: Talent ZA C2 - 5 days ago
OUTFITTERY Cape Town, South AfricaOUTFITTERY ist Europas größter Personal-Shopping-Service. Wir sind für diejenigen da, die sich mehr Beratung und Expertise wünschen als Regeln und Routine – denn wir sind davon überzeugt, dass sich guter Stil mit der Zeit weiterentwickelt. Wir wollen inspirieren und ermutigen – n ...
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Customer Service Agent
Found in: Talent ZA C2 - 6 days ago
Telebest Cape Town, South Africa ContractOur client has an opportunity available for a Customer Service Agent. · Requirements: · Ability to problem solve and perform analytical skills. · Good communication skills. · Passionate about customer service. · Ability to think creatively and innovatively. · Matric · Basic numer ...
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Customer Service Agent
Found in: Talent ZA 2A C2 - 3 days ago
Bridgena Barnard & Associates Cape Town, South AfricaS/Subs Company needs the skills of an experience CRM agent for the shipping / export division · Matric · 3 years exp in the same type of position · Good overall knowledge of shipping / export forwarders · POD"s · Export Documentation · Shipment bookings · Liaise with service prov ...
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Customer Service Agent
Found in: beBee S2 ZA - 4 days ago
MIBCO Western Cape, Cape Town, South Africa Full timeMIBCO's job vacancy, Career and Recruitment · Job title : Customer Service Agent – Western Cape jobs in Western Cape · Job Location : Western Cape, Cape Town · Deadline : May 19, 2024 · Quick Recommended Links · Jobs by Location · Job by industries · Duties and Responsibilities ...
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Customer Service Agent
Found in: Talent ZA C2 - 1 day ago
SA Commercial (Pty) Ltd Cape Town, South AfricaWe now have an exciting opportunity for experienced Customer Service Contact Centre Advisors · Job Description · We are looking for customer-focused and results-orientated individuals, with sound problem-solving and interpersonal skills, to deliver exceptional service to customer ...
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Customer service Agent
Found in: Talent ZA C2 - 6 days ago
WNS Global Services Cape Town, South AfricaJob Description · This client is home to the world's leading online luxury, fashion, and style destinations. Through their multi-brand online stores they have over 20 years' experience in transforming the way the world shops. They deliver a personalized and localized online exper ...
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Customer Service Agent
Found in: Talent ZA C2 - 1 day ago
Isilumko Staffing Cape Town, South Africa Full timeOur client is urgently looking for Customer Service candidates – Montague Gardens (Northern Suburbs) (Cape Town) · Key duties and responsibilities: · Respond to customer inquiries and provide accurate and helpful information through various communication channels, including phone ...
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Customer Service Agent
Found in: Talent ZA 2A C2 - 6 hours ago
SA Commercial (Pty) Ltd Cape Town, South AfricaJob Description · We are looking for customer-focused and results-orientated individuals, with sound problem-solving and interpersonal skills, to deliver exceptional service to customers across multiple channels. · Key ResponsibilitiesQuery Handling (Inbound/E-mail/Webchat/etc.) ...
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Service Desk Agent
Found in: Talent ZA 2A C2 - 4 days ago
IT Naledi Solutions Cape Town, South AfricaREQUIRED LEARNING · Grade 12 · Computer Literate – Microsoft – Outlook/Word/Excel (Essential) · A+ would be advantageous. · N+ would be advantageous. · MCSE · 5 years' Service Desk/Helpdesk experience would be advantageous. · General knowledge of desktop hardware and software · K ...
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Insurance Customer Service Agent
Found in: Talent ZA C2 - 6 days ago
WNS Global Services Cape Town, South AfricaJob Description · Primary Job Duties & Responsibilities · Assess customer situations to provide quotes, policy inquiries and changes, billing questions, and technical support. · Review and resolve policy cancellations, reinstatements, and service-related complaints. · Act as expe ...
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Customer Service Agent – Financial Services
Found in: Talent ZA C2 - 6 days ago
WNS Global Services Cape Town, South AfricaJob Description · Engaging with Customers through multiple channels to resolve their queries in a manner that meets and exceeds the needs of our customers and limits any reputational damage to the brand. This is done in-line with our strategic intend, operational policies and app ...
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Customer Service Centre Agent
Found in: Talent ZA C2 - 6 days ago
Telebest Cape Town, South Africa Full timeOur client has an opportunity available for a Customer Service Centre Agent. · Requirements: · Matric – essential · 3+ years in a Customer Service environment in a similar role with the ability, knowledge and skills in providing excellent customer service support – essential. · P ...
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Jnr Customer Service Agent
Found in: Talent ZA C2 - 4 days ago
Recruitment Cape Town, South AfricaJnr Customer Service Agent (JB4213) · Cape Town · Market Related · Provide outstanding customer service to clients via various communication channels including phone, email, and live chat. · Address customer inquiries, concerns, and complaints promptly and professionally. · Assis ...
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Courier Customer Service Agent
Found in: Talent ZA C2 - 6 days ago
Tower Group Cape Town, South Africa ContractOur client has an exciting position available for a Customer Service Agent to join the team on an ONGOING CONTRACT. · This position is a work from home position. · Qualifications & skill set required. · • Matric (Essential) · • Computer Literate · • Telephone Etiquette · • Custom ...
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Customer Service Agent-Yuppiechef
Found in: beBee S2 ZA - 2 days ago
Jobking Cape Town, South Africa Full timeCustomer expectations for excellent service have never been higher and the most important element of our business is our customers. Without them, we would not exist and making their customer experience enjoyable and satisfying is essential to our success. Providing top class cust ...
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MS Service Desk Agent
Found in: Talent ZA C2 - 6 days ago
Dimension Data Cape Town, South AfricaFunctieomschrijving · The MS Service Desk Agent is the first point of contact for clients and vendors, accountable for taking calls, chat requests, or tickets and handling resulting incidents or service requests applying standard operating procedures, in line with expectations of ...
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Remote German Customer Service Agent
Found in: Talent ZA C2 - 3 days ago
Merchants Western Cape, South Africa Contract - long termRemote German Customer Service Agent · About the campaign: · They use technology to deliver the world's largest and most trusted network of safe, sustainable and secure contractors, suppliers and subcontractors. They provide impactful risk and compliance solutions to third-part ...
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Remote Polish Customer Service Agent
Found in: Talent ZA C2 - 3 days ago
Merchants Western Cape, South Africa Contract - long termRemote Polish Customer Service Agent · About the campaign: · They use technology to deliver the world's largest and most trusted network of safe, sustainable and secure contractors, suppliers and subcontractors. They provide impactful risk and compliance solutions to third-part ...
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Dutch Speaking Customer Service Agent
Found in: Talent ZA C2 - 5 days ago
OUTFITTERY Cape Town, South AfricaOUTFITTERY is the biggest personal shopping service in Europe. We're for those who want a little more substance from style, more guidance and expertise - less rules and less routine. Because we believe that style is an unfolding story. We aim to inspire and empower - not dictate ...
Customer Service agent - Cape Town, South Africa - CallForce
Description
Description
Customer Service consultant within the petroleum industry responsible for inbound customer care and client resolution. You will be required to build and maintain customer relationships through the facilitation of order fulfilment and query resolution via non face-to-face communication channels.
The successful applicant will be responsible for but not limited to the following job functions:
Working hours : The contact center operates on a 24/7 basis and shifts are rotational
This is predominately an office based position in the CBD, Cape Town however we may offer a hybrid working solution.
Competencies and Skills required
Education and experience required
*Preferred: Minimum of 6 months working experience in a contact center environment in Customer Service or Sales
Salary : R 9500 per month