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    Contact Centre Real Time Data Analyst - Cape Town, South Africa - Telebest

    Telebest
    Telebest Cape Town, South Africa

    2 hours ago

    Telebest background
    Full time
    Description

    Our client has an opportunity available for a Contact Centre Real Time Data Analyst.

    Requirements:

    • Degree in BSc in Computer Science, Statistics, Data Management or equivalent.
    • 1+ years in a real time data analytics, reporting, BI and systems orientated or equivalent role, delivering real time data, insights, reports, and inputs to an operational customer services team - essential.
    • Experience applying data mining and modelling methodology to support strategic operational decision making – essential.
    • Knowledge of data analysis toolkits– essential.
    • Strong proficiency in MS Office 365 with advanced Excel skills – essential.
    • Experience in a retail, contact centre or IT environment – essential.

    Responsibilities:

    • Identify opportunities for continuous improvement in the real time data function and related processes, to ensure ongoing process efficiency.
    • Ensure data management processes adhere to continually changing privacy and legal compliance requirements.
    • Manage the analysis of raw contact centre data to inform customer service insights.
    • Participate in monitoring and evaluating operational performance insights and recommendations.
    • Provide functional knowledge and input during planning, design and implementation of initiatives and data related projects.
    • Adopt multiple actions with stakeholders to elicit operational real time analytics and reporting requirements.
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