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    Operations Manager - Cape Town, South Africa - WNS Global Services

    WNS Global Services
    WNS Global Services Cape Town, South Africa

    1 day ago

    WNS Global Services background
    Description
    Job Description

    The main purpose of this position as part of the senior management is to lead a team with specialist function. You are customer & client facing & strive to deliver excellent customer experience. You are accountable for designing, implementing & tracking a portfolio of improvement projects for your functional area.

    Key Responsibilities

    · Deliver contractual and commercial performance through cost and profitability management

    · Create a high-performing, highly-engaged team through modeling desired WNS leadership behaviours, effective coaching, performance management and recognition

    · Ensure compliance to all relevant process and regulatory standards

    · Control and minimise costs

    · Drive continuous improvement and create value by delivering excellent customer experience

    Knowledge, Skills and Attributes:

    · Leadership

    · Change management

    · Effective coaching skills

    · Commercial acumen

    · Planning and organizational skills

    · MS Office at an advanced level

    Qualifications

    · Grade 12/Matric

    · Proven track record of 3 years' experience in a as operations manager

    · Experience in a contact center/BPO environment

    · Insurance industry experience essential

    Additional Information

    Afternoon and night shifts – Monday to Sunday (rotational shifts)

    Candidates are required to have fibre or live in a fibre enabled area.

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