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    Services Coordinator - Western Cape, Cape Town, South Africa - Helderberg Personnel

    Helderberg Personnel
    Helderberg Personnel Western Cape, Cape Town, South Africa

    Found in: beBee S2 ZA - 5 days ago

    Helderberg Personnel background
    Full time
    Description

    Helderberg Personnel's job vacancy, Career and Recruitment

    Job title : Services Coordinator – Somerset West jobs in Western Cape

    Job Location : Western Cape, Cape Town

    Deadline : May 10, 2024

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    Requirements:

  • Minimum Grade 12 qualification
  • Relevant tertiary qualification will be advantage
  • At least 5 years' experience in a customer-service environment
  • Minimum of 1 year experience in a supervisory/management role
  • Strong computer skills (MS Word, MS Excel, PowerPoint)
  • Experience in Sage Evolution will be an advantage
  • IT knowledge and capability
  • Able to work under pressure
  • Deadline-driven and team player

    Duties will include but not limited to the following:
  • Responsible for the after-sales services function.
  • Reports to the Customer Liaison leader.
  • Establish and lead a high-performance services team measured by performance KPIs.
  • Responsible for building and maintaining team capability (both admin staff and technician skills on admin work).
  • Keep track of service tickets and recalls. Implement corrective action as needed.
  • Promote teamwork within the department and cross-functionally. Actively resolve issues that come up.
  • Manage subcontractors to ensure the business delivers customer needs and maintains cost targets with a healthy balance between internal Technicians, overtime, and outsourced jobs.
  • Maintain positive relationships with Asset Management Companies
  • Responsible for national ticketing and service performance of the service team.
  • Own and personally manage one region: Ticketing, schedule technician, process paperwork and close out tickets.
  • Ensure all tickets on the in-house system, is processed efficiently and accurately to closing off tickets on time for month-end deadlines.
  • Prepare and sign off customer quotes as needed.
  • Monitor customer feedback regarding call outs and immediately address poor service feedback. Keep management informed to avoid surprises.
  • Manage staff weekend stand-by schedule.
  • Manage, administer, and approve subcontractor documentation. Ensure subcontractors comply with the company's health and safety requirements and contractual requirements

    *Customer Service jobs in south africa
    *Services Coordinator – Somerset West in Cape Town

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