VALERE RODRIGUE

An Energetic Customer Service Representative with a demonstrated commitment to providing incredible service for the past six years. Strong communication skills that allow me to listen to a customer’s problem, suggest acceptable solutions and ability to multi-task, prioritize and manage time effectively. Passionate about building strong customer relationships and being part of a team of knowledgeable colleagues. Able to work under high pressure whilst performing each task to the highest possible standard, especially when it comes to meeting deadlines. Quick adaptation to new work environments. Most importantly, consistently strive to go the extra mile for my employer. Confident for having the skills and experience to become a valued employee and looking forward to the opportunity to demonstrate thi

CUSTOMER CARE AGENT at MK EXOTIC TOURS TRAVEL AGENCY

Key Responsibilities: Taking phone calls and speaking with customers about their travel needs. After helped them with determining the appropriate dates and times for their desired destination, Completing all the booking arrangements with our partner organizations for the hotel and transport. Managing customer complaints.

Major Achievements: Achieved high call quality scores each week, based on each customer’s level of satisfaction after they received a resolution.

CUSTOMER SERVICES REPRESENTATIVE at MOHAN’S PLACE, CAPE TOWN  

Key Responsibilities : Assisting with all Guest service-related activities and tasks, including working closely with housekeeping, food and beverage, security and booking and reservations, handling Guest inquiries and complaints, and assisting with coordination of itineraries. All these via telephone, email and Face to Face. Building long term relationships with new and existing Guests. Processed refunds for customers or billing adjustments based on information from a computerized billing system and customer feedback.

Major Achievements  : Improved customer satisfaction by 10% in three months by providing quick services and turning an angry customer to happy one.

EDUCATION & TRAINING:

1) Occupational Health and Safety at RLABS College

2) Logistics & Supply Chain Management at Oxbridge Academic 

3) Electrical Engineering at College of Cape Town (Crawford Campus)

4) English Courses at Agency for Refugee Education, Skills Training & Advocacy

5) Computer Sciences at MICH Services Center

6) Electrical Engineering at University of Brazzaville, Congo Republic