Jobs
>
Cape Town

    End user Support - Cape Town, South Africa - Progressive IT Resourcing

    Progressive IT Resourcing
    Progressive IT Resourcing Cape Town, South Africa

    Found in: Executive Placements ZA C2 - 6 days ago

    Default job background
    Full time
    Description

    Our Client?

    This department is responsible for the provision of a Digitally enabled technology service as a group COE, drive business and transformation and provide group-wide digital and data architecture. They operate the various technology platforms and shared services, ensure Cyber and Information Security resilience, and act as technology governance and risk orchestrator for technology across Company.

    What will you do?

    Dedicated On site Support for Company Contact Center users. To support End users at the Contact Center and to ensure maximum uptime and productivity for all users. Minimum downtime/impact for users as a result of IT issues and requests within Company's control. Responsible for the timely and effective response to IT user queries and problems.

    What will make you successful in this role?

    Core responsibilities

    • Assist users with day to day IT issues
    • Provide constant feedback regarding progress of Company related issues, request and escalations to end-users
    • Assist to get new users operational
    • Troubleshooting Application issues including MS Teams and MS Office
    • Escalating issues that cannot be resolved timeously
    • Assisting users to Log SRS and Incidents (CA & Jira)
    • Concluding incidents on the CA and SRS system
    • Provide update on Jira calls if needed
    • Provide Remote support for WFH users
    • Coordinating with third parties and Internal Company teams
    • First line Telephony support
    • Managing and supporting incidents logged within SLA agreements
    • Provide feedback on outstanding Open incidents and requests logged on CA
    • Coordinating major Incidents and assist Company IM during Major Incidents reported.
    • Assisting and implementing projects as required.
    • Providing First Line Support diagnosis and support for Output Device services
    • Ad Hoc Reporting.

    Other

    • Good people management skill
    • Problem solving skill
    • Time management - prioritizing important issues
    • Be able to work under pressure
    • Excellent communication skills(Verbal and Written)

    Qualification and Experience

    Qualifications

    • Grade 12/Matric

    Experience

    • 2 – 3 Years experience in an IT Service Desk environment
    • Background in IT Services with an emphasis on Service Management
    • Call Center Support experience will be advantageous
    • Sound knowledge and experience of ITIL practices.
    • Understanding of Company Applications and Business processes will be advantageous
    • Understanding and experience in Avaya Call Center Telephony.
  • beBee Professionals

    Network Support Specialist

    Found in: beBee Professionals ZA - 6 days ago

    beBee Professionals Cape Town, South Africa Network Support Services Freelance

    BeBee Professionals is looking for a Network Support Specialist to join our team in Cape Town. · The successful candidate will be responsible for providing technical support and maintenance of the company's network infrastructure. This includes troubleshooting network issues, con ...

  • NTT

    Senior SAP Engineer

    Found in: Talent DE C2 - 5 days ago

    NTT Cape Town, South Africa Job Type Full time

    Want to be a part of our team? · We are the managed services division of NTT Ltd. with our headquarters based in Barcelona, Spain. NTT Ltd. is a global technology services company bringing together the expertise of leaders in the field, including NTT Communications, Dimension Da ...

  • Progressive IT Resourcing

    Field Service Engineer

    Found in: Executive Placements ZA C2 - 4 days ago

    Progressive IT Resourcing Cape Town, South Africa Full time

    Our Client · Company Group Technology is responsible for the provision of a digitally enabled technology service as a group COE, drive business and transformation and provide group-wide digital and data architecture. We operate the various technology platforms and shared services ...

  • HR Genie

    Business Analyst

    Found in: Executive Placements ZA C2 - 4 days ago

    HR Genie Cape Town, South Africa

    Our Client a Global Tech firm is seeking a Business Analyst to join their team in Cape town (Will consider remote candidates) on a contract basis. They offer stability, growth, attractive rates and a great working environment. · The Business Analysts key function is to work with ...

  • Red Ember Recruitment

    2nd Line Support

    Found in: Job Placements ZA C2 - 2 days ago

    Red Ember Recruitment Cape Town, South Africa

    Job Summary:The IT Support Specialist will be responsible for providing comprehensive 1st and 2nd line technical support to our staff in our Cape Town office.This role involves both face-to-face and remote support across a Windows environment, handling a wide range of hardware an ...

  • IOCO

    Desktop Engineer I

    Found in: Executive Placements ZA C2 - 2 days ago

    IOCO Cape Town, South Africa

    Are you a master of all things tech and have a passion for solving complex problems, then we want you on our team · We are seeking a proactive Desktop Engineer I to join our team. This position is essential this specialized professional will be responsible for designing, deployin ...

  • Dynamic Outsourced Solutions

    BI Analyst

    Found in: Trabajos Diarios ZA C2 - 2 days ago

    Dynamic Outsourced Solutions Cape Town, South Africa Permanent

    Internal consultant for business systems with the focus on all basis functions, application management service (AMS), authorizations (all general system issues, user and access management, etc.) and user training. Support in project management. Project lead and coordination of ex ...

  • HR Genie

    FINANCE SYSTEM SUPPORT ANALYST

    Found in: Executive Placements ZA C2 - 2 days ago

    HR Genie Cape Town, South Africa

    FINANCE SYSTEM SUPPORT ANALYSTNorthern Suburbs, Cape Town, Western Cape · Highly Competitive Package on Offer with Benefits and Lucrative Bonus Structure · Our Client, an astute Global Retailer is currently expanding their Centre of Excellence team in CT · One would describe you ...

  • IOCO

    Desktop Support Engineer ll

    Found in: Executive Placements ZA C2 - 2 days ago

    IOCO Cape Town, South Africa

    Yearning for More in Your Career? iOCO Infrastructure Services Invites You to Explore Possibilities. · We are seeking a Desktop Support Engineer ll. If you're a master of all things tech and have a passion for solving complex problems, then we want you on our team. · What you'll ...

  • IOCO

    Desktop Support Engineer I

    Found in: Executive Placements ZA C2 - 2 days ago

    IOCO Cape Town, South Africa

    Yearning for More in Your Career? iOCO Infrastructure Services Invites You to Explore Possibilities. · We are seeking a Desktop Support Engineer I. If you're a master of all things tech and have a passion for solving complex problems, then we want you on our team. · What you'll ...

  • IOCO

    Desktop Engineer I

    Found in: Executive Placements ZA C2 - 1 day ago

    IOCO Cape Town, South Africa

    Ready to Join the Ranks of Innovators? iOCO Infrastructure Services Awaits. Let's rock the tech world together · We are seeking a Desktop Engineer I to join our team in Cape Town. As a Desktop Engineer I you'll be responsible for resolving complex technical issues and ensuring t ...

  • Edge Personnel

    E- Commerce Developer

    Found in: Trabajos Diarios ZA C2 - 5 days ago

    Edge Personnel Cape Town, South Africa Permanent

    Job description · Develop and maintain ecommerce websites using programming languages such as PHP, JavaScript, and HTML/CSS · Create and manage databases to store customer and product information · Implement and maintain secure payment gateways and order processing systems · Deve ...

  • Datonomy Solutions

    Business Readiness Lead

    Found in: Executive Placements ZA C2 - 2 days ago

    Datonomy Solutions Cape Town, South Africa

    The Business Readiness Lead supports the successful implementation of projects and project deliverables by planning, managing, and driving business readiness and user adoption across several specific projects to achieve business goals. The Business Readiness Lead works collaborat ...

  • Blue Pearl PTY LTD

    L1 Support agent/Supervisory IFS

    Found in: Talent ZA C2 - 6 days ago

    Blue Pearl PTY LTD Cape Town, South Africa

    We are seeking a dedicated L1 Support professional with expertise in IFS (Integrated Financial System) to join our client. As an L1 Support for IFS, your primary responsibility will be to provide first-level technical support and assistance to end-users regarding IFS applications ...

  • Helen Wilson Recruitment

    Business Systems Support Analyst-Fusion CTRM

    Found in: Executive Placements ZA C2 - 2 days ago

    Helen Wilson Recruitment Cape Town, South Africa Full time

    Location: Cape Town. Note there will be a 2-week training period whereby the successful candidate will be required to be in Durban · EE/AA: Preferred but not essential · Salary: Market related inclusive of benefits (medical and pension) · Role type: On-site, Permanent · Summary: ...

  • Progressive IT Resourcing

    Business Change Manager

    Found in: Executive Placements ZA C2 - 5 days ago

    Progressive IT Resourcing Cape Town, South Africa Full time

    Our Client is urgently seeking a skilled Business Change Manager with a proven track record. · As the Business Change Manager you will apply a structured change management approach and methodology to develop and implement change strategies for strategic change projects as follows ...

  • Buffalo International Logistics

    IT Assistant

    Found in: Job Placements ZA C2 - 2 days ago

    Buffalo International Logistics Cape Town, South Africa

    Job Summary: · \We are seeking a highly motivated and detail-oriented individual to join our IT team as an IT Assistant. The successful candidate will provide technical support to our staff, assist in maintaining our IT infrastructure, and contribute to various IT projects. This ...

  • Set Consulting

    SQL Database Administrator

    Found in: Executive Placements ZA C2 - 2 days ago

    Set Consulting Cape Town, South Africa Full time

    SQL Database Administrator · R360k per annum · Cape Town · A Medium-Sized International Financial Services firm specialising in wealth management solutions is looking for a SQL Database Administrator to report to the IT Operations Manager in their Cape Town Operations departmen ...

  • Blue Pearl PTY LTD

    L1 Support agent/Supervisory

    Found in: Talent ZA C2 - 6 days ago

    Blue Pearl PTY LTD Cape Town, South Africa

    We are seeking a dedicated L1 Support professional with expertise in BMC Remedy to join our client. As an L1 Support for Remedy, your primary responsibility will be to provide first-level technical support and assistance to end-users regarding BMC Remedy applications and systems. ...

  • SA Metal

    Intermediate Business Analyst

    Found in: Talent ZA C2 - 3 days ago

    SA Metal Cape Town, South Africa Full time

    We are seeking a talented and experienced Mid-Level Business Analyst to join our team, specializing in user support, training, system troubleshooting, documentation, and system design. The ideal candidate will have a strong background in analysing business processes, understandin ...