- End user support triage and escalation.
- System Health check (e.g. backups, server health, integration reporting)
- End user support triage and escalation.
- simple user requests (e.g. over the shoulder support, FAQs)
- ARMS request processing (e.g. User onboarding)
- System personalisation (e.g. search filters)
- Respond to end user queries (e.g. access level queries, reporting, user-level incidents)
- Respond system event alerts, log faults (e.g. System performance incidents)
- Usability checks (e.g. system responsiveness)
- Create problem records (e.g. for repeat incidents)
- Data Quality checks (e.g. foundation data validation)
- Integration reporting (e.g. ticket status alignment)
- Conduct runbook automations (e.g. automated process restarts, invoke workflows)
- Software license compliance
- Sox control (Remedy user attestation reports)
- Incident comms (all severities, business hours)
- Basic Unix and Database SQL skills
- Basic IFS admin skill
- Ability to provide End User support, respond to all type of queries from end users (access level queries, user level incidents, reporting, etc.)
- Proficiency in following troubleshooting procedures and documenting solutions.
- Experience with ticketing systems like Jira, Remedy.
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L1 Support agent/Supervisory
19 hours ago
Blue Pearl PTY LTD Cape Town, South AfricaWe are seeking a dedicated L1 Support professional with expertise in BMC Remedy to join our client. As an L1 Support for Remedy, your primary responsibility will be to provide first-level technical support and assistance to end-users regarding BMC Remedy applications and systems. ...
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Customer Service Team Manager
5 days ago
O'Dwyer Personnel Cape Town, South Africa**RESPONSIBILITIES**: · - Provides regular supervision and mentorship over subordinate staff · - Ensure regular and effective communication with subordinate staff on performance, goals, and coaching · - Facilitates daily agent coaching and development sessions in both written and ...
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Customer Services Manager
4 days ago
Fidelity Services Group Cape Town, South Africa**Overall Purpose of the Job**: To effectively manage the Client Services Department in terms of Client Liaison, Client Communications, Client Retention and administration. Dealing with client complaints/queries and management of staff. · **Minimum Qualifications and Experience** ...
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Team Leader
6 days ago
Careerbox Africa Cape Town, South Africa**Purpose** · To provide quality and efficient service to our clients leading, managing, developing and motivating a team of call centre agents. · **Responsibilities** · **KRA / Main Outputs and Responsibilities** · **Detailed Description** · **Ensure efficient daily operation of ...
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Project Planner
6 days ago
Lesedi Nuclear Services Pty Ltd Cape Town, South AfricaLesedi Nuclear Services, being a design and project management company, strives to deliver projects on-time. To ensure project programs are developed, ensuring that the standard is maintained, kept up to date with actual progress, and analyzed to ensure credibility. · The focus a ...
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Reservations Manager for Boutique Hostel
3 days ago
91 loop hostel Cape Town, South Africa**Reservations Manager Job Description** · The Reservations Manager is the conductor of the hospitality symphony, ensuring a seamless experience for guests booking rooms and maximizing the venue's revenue. Here's a look at the key areas they oversee: · **Optimizing Room Occupancy ...
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Contact Centre Supervisor
6 days ago
Fidelity Services Group Cape Town, South Africa**MAIN PURPOSE OF JOB**: · Manage the day to day planning, operation and problem-solving of a team of agents in order to meet with the required service level components, standards and Call Centre targets. · **QUALIFICATION & EXPERIENCE**: · *** · - Matric or relevant qualificatio ...
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Reservations Manager
3 days ago
HotelJobs Cape Town, South AfricaWell known inbound DMC based in Cape Town is looking for a Reservations Manager (Key Accounts), the primary objective is to serve as the sales driver and main point of contact for key accounts, while also taking charge of leading, motivating, and training the reservations team. P ...
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Leasing Consultant
20 hours ago
Broll Property Group Cape Town, South Africa**JOB SUMMARY** · - Provides ongoing management of real estate transaction activities for ABSA's commercial portfolio of properties. · - Prepares, recommends, and implements a portfolio-wide transaction strategy for acquiring and disposing of real estate properties. · - Coordinat ...
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Procurement Manager
6 days ago
Tanya Serra Cape Town, South AfricaJob Posted: 12-Feb-2024 · - Location: Cape Town · **Procurement Manager** · POSITION OVERVIEW · This role requires an astute procurement manager to oversee purchasing activities and ensure that purchased items are both cost-efficient and of high quality. The procurement manager's ...
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Reservation Supervisor
2 days ago
The Twelve Apostles Hotel and Spa Cape Town, South Africa**Reservations Supervisor** · **for** · **Twelve Apostles Hotel & Spa;** · **Bushmans Kloof Wilderness Reserve & Wellness Retreat** · **Job Purpose**: · To assist with the management of the reservations function for two properties, ensuring that the highest standard of performanc ...
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Reservations Manager
5 days ago
HotelJobs Brooklyn, South AfricaWell known inbound DMC based close to Brooklyn, Cape Town is looking for a Reservations Manager (Key Accounts), the primary objective is to serve as the sales driver and main point of contact for key accounts, while also taking charge of leading, motivating, and training the rese ...
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Cctv Manager
4 days ago
Zonewatch Security Montague Gardens, South AfricaOverview: · We are seeking a highly skilled and experienced individual to join our team as a CCTV Manager. As the CCTV Manager, you will be responsible for overseeing the operation and performance of our CCTV surveillance. You will lead a team of CCTV Agents, ensuring the safety ...
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Face to Face Distribution-commercial Agent
6 days ago
Rhema Recruitment Agency Bellville, South AfricaOverview and Purpose of the Role: Our business product offering has grown significantly over the years which has led to the development of the face to face distribution channel. To facilitate this model the positions of Commercial Agents (Face to Face) have emerged. · The incumbe ...
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Group Claims Manager
3 days ago
Exceed Hr Stellenbosch, South Africa**Reference: NB 7605** · **Consultant: Nine Broodryk** · Location: Can be based in Stellenbosch or Woodstock · **Descriptions**: · - Supporting regional claims leads with their daily supervisory duties to progress, investigate and settle all claims within the required SLAs. · - R ...
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Group Claims Manager
3 days ago
Exceed Recruitment and Human Resource Consultants Stellenbosch, South Africa**Reference**: NB 7605 · **Consultant**: Nine Broodryk · **Location**: Can be based in Stellenbosch or Woodstock · **Descriptions**: · Supporting regional claims leads with their daily supervisory duties to progress, investigate and settle all claims within the required SLAs. · R ...
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Call Centre Supervisor
5 hours ago
Buffalo International Logistics Cape Town, South Africa Full timeJob summary: · We are seeking a motivated and experienced Call Centre Supervisor to join our team. The Call Centre Supervisor will be responsible for overseeing the daily operations of our call centre, ensuring that agents meet performance targets, providing coaching and training ...
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Team Leader Service Desk
19 hours ago
Merchants Cape Town, South Africa PermanentTeam Leader Service Desk - PNP · Team Leader – Service Desk · Are you ready to take the next step in your career? · The purpose of this role is to ensure the day-to-day management of a team of Agents, in a manner that is in line with excellent service delivery to meet the clie ...
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Supervisor – Corporate Car Rental
5 hours ago
Time Personnel Cape Town, South AfricaRequirementsMatric, relevant qualification advantageous · Valid drivers license compulsory · Minimum of 2 years supervisory experience managing staff · Ability to do SHIFT WORK · Clear CREDIT record on the credit bureau · Computer literate in Word and Excel · Ability to multi-tas ...
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Team Leader Operations(Night Shift)
1 day ago
WNS Global Services Cape Town, South Africa Full timeJob Description · Main purpose · To lead, inspire and engage a team of Customer Service Advisors in delivering industry leading customer service through business KPI's to increase the profitability of the business, remaining committed to treating customers fairly · Responsibility ...
L1 Support agent/Supervisory IFS - Cape Town, South Africa - Blue Pearl PTY LTD
Description
We are seeking a dedicated L1 Support professional with expertise in IFS (Integrated Financial System) to join our client.As an L1 Support for IFS, your primary responsibility will be to provide first-level technical support and assistance to end-users regarding IFS applications and systems.
Your role will involve troubleshooting issues, resolving tickets, and escalating complex problems to higher-level support teams when necessary.RESPONSIBILITIES: