- General support of end-user computing for hardware, networking, printing, application, OS and boardroom equipment
- Set up and preparation of hardware for distribution to users.
- Achieve expected SLA, quality requirements and KPIs to support client contract objectives.
- Excellent verbal communication to deliver remote or telephonic support.
- Effective time and call management to support contractual objectives.
- Effective use of Call Management systems and tools to effectively measure delivery of services.
- Ensure effective resolution of calls within agreed timelines at expected service quality.
- Timeous escalation to ensure resolution within agreed timelines.
- Frequent and appropriate communication with users' resolution progress of incidents and requests
- 5-7 Years of IT Experience in Desktop and end-user Support
- Must be experienced in Microsoft environment, practical approach, IT generalist
- Network Support would be advantageous
- A+, N+, Any Microsoft Certification would be advantageous
- Office 365 Fundamentals
- Permanent Position
- Location: Cape Town
- Work Environment: Standard office environment.
- Physical Demands: Assist occasionally with moving or installing computer hardware
- Travel: No traveling required. Will be based on-site at the client premises
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Desktop Engineer
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IOCO Cape Town, South AfricaAre you searching for opportunities as a Desktop Engineer? We are looking for someone in a permanent position in Cape Town. · Some of the position information · Remote user support to users across 125 stores (South Africa and Namibia) · General support of end user computing for h ...
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RMV Solutions Pty Ltd Cape Town, South AfricaIT Support - Tier 2 Desktop Support Engineer · Cape Town - Southern Suburbs · Salary R14,000 to R18,000 per month based on experience. · Job Description · Our client is looking for a talented and enthusiastic candidate to join their team for the IT Support - Tier 2 Desktop Suppor ...
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RMV Solutions Pty Ltd Cape Town, South AfricaJob Description · IT Support - Tier 2 Desktop Support Engineer · Cape Town - Southern Suburbs · Salary R14,000 to R18,000 per month based on experience. · Job Description · Our client is looking for a talented and enthusiastic candidate to join their team for the IT Support - Tie ...
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Pure Placements Cape Town, South Africa Full timeJUNIOR SYSTEMS ENGINEER · Deliver remote support and maintenance services on desktops and occasionally servers for a variety of customers using a variety of Wintel technologies in line with customer contracts and ad hoc requirements. Occasional visits to client sites for ad-hoc c ...
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Greys Recruitment Cape Town, South AfricaOur client is seeking a qualified and experienced I&O Operations Support Engineer. · As an I&O Operations Support Engineer, you will be managing the day-to-day Operations to provide delivery of systems and services in order to meet or exceed objectives and service levels. · Requi ...
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Found in: beBee S2 ZA - 5 days ago
AVI Limited Western Cape, Cape Town, South Africa Full timeAVI Limited's job vacancy, Career and Recruitment · Job title : Service Engineer: Network, Voice & Desktop Support jobs in Western Cape · Job Location : Western Cape, Cape Town · Deadline : May 15, 2024 · Quick Recommended Links · Jobs by Location · Job by industries · Job Speci ...
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Desktop Engineer I - Cape Town, South Africa - IOCO
Description
Ready to Join the Ranks of Innovators? iOCO Infrastructure Services Awaits. Let's rock the tech world together
We are seeking a Desktop Engineer I to join our team in Cape Town. As a Desktop Engineer I you'll be responsible for resolving complex technical issues and ensuring that our customers are always satisfied.
What you'll do:
Your expertise:
Qualifications required:
Other information applicable to the opportunity:
Why work for us?
If the daily grind makes you wonder if there's more to life than work, get ready to discover a professional journey that embraces excellence without compromise.
You've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding client experiences through sustainable, innovative IT infrastructure solutions that tackle business challenges head-on. Here you get to partner with clients, helping them conquer their business Goliaths while they focus on scaling their empires.
At our core, we're challengers, disruptors, and innovators. We're a community of skilled professionals with an ambitious spirit dedicated to providing for our clients while finding joy in the process. Our clients are at the heart of everything we do. Their satisfaction fuels our fire and propels us forward. We're talking about brainstorming sessions that sound like TED talks and spontaneous celebrations for achievements, big and small.