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    it engineer - Cape Town, South Africa - West Coast Personnel

    West Coast Personnel
    West Coast Personnel Cape Town, South Africa

    1 week ago

    West Coast Personnel background
    Description

    IT ENGINEER - Kenilworth, Cape Town - Rneg

    National IT company, with our head office based in Cape Town, who provide IT Support, Infrastructure and Solutions to South African companies seek a contract IT Engineer with 5-8 years experience in a similar role and their own reliable transport. You need to have exposure to desktops, servers, firewalls, wired and wireless networks etc.

    Responsibilities

    • Manage and address electronic tickets efficiently,
    • Ensure support is professional, efficient, accurate and completed as requested
    • Liaise between sales team and customers to properly address customer problems
    • Troubleshoot and configure software and hardware
    • Supporting on-site and remote IT technical requirements
    • Fulfillment of all/general IT support requests
    • Desktop/Server support including user assistance and troubleshooting
    • Manage & timeous upkeep/update of the help desk & call logging system
    • Manage Office 365 Environment for clients as required

    Requirements

    • 5+ years'' of technical support experience
    • Customer service oriented
    • Strong written and verbal and troubleshooting skills
    • A+/N+/MCSE will be advantageous
    • Experience with both desktop, servers, firewalls, wired and wireless networks etc.
    • Excellent communication skills.
    • Employment Type : Full time
    • Self motivated/managed

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