- Address client support issues
- Setup and configure services and solutions
- Monitor network and service performance.
- Manage client environments utilising a central management system.
- Remote engineering work in relation to IT support, internet connectivity, telecommunications and WIFI disciplines including configuration, support and troubleshooting of all the above.
- Consistently deliver a high level of customer service and engagement.
- Provide progress updates and recommendations to customers and the wider Assembly team.
- Updating records, time entries and documentation to aid support in a timely manner.
- Assist in the support and management of internal IT systems.
- Assist with remote support tasks for customers and internal systems.
- Any additional duties that may be required
- Knowledge and demonstrated experience with Windows Server 2012, 2016, 2019 and 2022 including Active Directory services and Group Policy
- Knowledge of Microsoft Office 2010/13/16
- Knowledge of Microsoft 365 configuration, administration & migration
- Knowledge of Microsoft Teams configuration and administration
- Knowledge and demonstrated experience supporting Desktops on Windows 8-11 and Macs
- Specific experience in delivering Microsoft critical and security updates during scheduled maintenance windows using automated and centrally managed tools
- Experience in management and administration of anti-malware centralised platforms
- Solid networking skills, including wireless networking skills (Ubiquiti wireless hardware)
- Solid WAN security (firewalls) experience specifically, Ubiquiti Unifi and TP-Link Omada Firewalls/Security Gateways
- Accredited in one or more industry-standard certifications, Microsoft MSCA, Cisco CCNA or similar
- Knowledge of supporting Azure/AWS cloud environments would be an advantage.
- Experience in management and administration of web security filtering solutions
- Experience in email content filtering solutions (Mimecast)
- Previous experience with RMM Solutions (like SolarWinds N-Central)
- Good problem-solving and fault-finding skills
- Excellent communication skills
- Pride in their workmanship
- Attention to detail
- Have an ethos of continuous improvement, with a willingness to learn
- MSCA Some flavour of Microsoft Qualification
- IT Diploma or Degree
- CCNA/CCNP
- CompTIA Network+, N+, A+, MCSE
- AWS Certification
- Shows initiative at every level.
- Excellent communication skills professional phone manners and ability to write professional emails and document knowledge clearly and concisely.
- The ability to explain technical issues/solutions to non-technical people.
- An appreciation for understanding how to deliver against service expectations.
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Tier II Support Engineer
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TIER 1 CUSTOMER QUALITY ENGINEER
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HR Genie Cape Town, South AfricaTIER 1 CUSTOMER QUALITY ENGINEER (Automotive) ATLANTIS, Western Cape · R30 000 R35 000 Per Month Negotiable based on Qualification and relevant years of experience · Our Client, a highly reputable Global Automotive concern is currently in search of a passionate and customer focus ...
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The Tier 2 Engineer is responsible for managing and maintaining
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Comtel Communications Cape Town, South Africa PermanentGeneral Summary: · The Tier 2 Engineer is responsible for managing and maintaining our end client's networks. · Ensuring client satisfaction and quieting their networks are essential in this position. · Essential Duties and Responsibilities: · The Tier 2 Engineer position is a ke ...
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The Tier 2 Engineer is responsible for managing and maintaining
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Comtel Communications Cape Town, South Africa PermanentGeneral Summary:The Tier 2 Engineer is responsible for managing and maintaining our end client's networks.Ensuring client satisfaction and quieting their networks are essential in this position.Essential Duties and Responsibilities:The Tier 2 Engineer position is a key contributo ...
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Tier 1 Supplier Quality Engineer
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Network Engineer
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Tier 2 Desk Top Support
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Tier 2 Desk Top Support
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RMV Solutions Pty Ltd Cape Town, South AfricaJob Description · IT Support - Tier 2 Desktop Support Engineer · Cape Town - Southern Suburbs · Salary R14,000 to R18,000 per month based on experience. · Job Description · Our client is looking for a talented and enthusiastic candidate to join their team for the IT Support - Tie ...
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Head of Operations
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Program Manager
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Abantu Staffing Solutions Cape Town, South AfricaREQUIREMENTS · Degree or diploma in Engineering · PMP certification, and/ or a degree in Business Administration, and/ or international experience would be an advantage · Minimum of 5 years experience in the automotive sector (car manufacturer/ Tier) Project, Engineering, Quality ...
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Developer - TypeScript / React (Senior)
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Senior Java Developer
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Development and Operations
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Senior Network Engineer
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WNS Global Services Cape Town, South AfricaJob Description · Network Engineer – Deputy Manager : Enterprise ITThe purpose of the Deputy Managers role is to reactively and proactively support and maintain the IT Network Infrastructure through effective incident management, proactive monitoring/alerting, capacity management ...
IT Support Engineer Tier 2 - Cape Town, South Africa - West Coast Personnel
Description
IT Support Engineer Tier 2Cape Town R28 000 to R30 000 Per Month
We are looking for a motivated and experienced IT Engineer to join our out of hours Service Desk team based in Cape Town, South Africa. This role will report to the Director of Technology and Engineering. This is for a UK-based company, servicing Europe and the UK, so you will work UK hours.
The main purpose of this position would be to provide Managed and Support services to our clients and maintain and support our infrastructure and the current client environment proactively.
Duties And Responsibilities:
Technical Skills:
Essential Requirements:
Desirable Requirements
General Requirements:
Education & Qualification:
Essential Requirements
Desirable Requirements
Behavioural Competencies: