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    Desktop Engineer - Cape Town, South Africa - IOCO

    IOCO
    IOCO Cape Town, South Africa

    Found in: Talent ZA 2A C2 - 16 hours ago

    iOCO background
    Description

    Are you searching for opportunities as a Desktop Engineer? We are looking for someone in a permanent position in Cape Town.

    Some of the position information

    • Remote user support to users across 125 stores (South Africa and Namibia)
    • General support of end user computing for hardware, networking, printing, application, OS and boardrooms equipment
    • Set up and preparation of hardware for distribution to users

    Responsibilities:

    • Achieve expected SLA and quality requirements and KPIs to support client contract objectives
    • Excellent verbal communication to deliver remote or telephonic support
    • Effective time and call management to support contractual objectives
    • Effective use of Call Management System and tools to effectively measure delivery of services
    • Ensure effective resolution of calls within agreed timelines at expected service quality
    • Timeous escalation to ensure resolution within agreed timelines
    • Frequent and appropriate communication with users wrt resolution progress of incidents and requests

    Experience:

    • 5-7 Years IT Experience in remote End User Support
    • Must be experienced in Microsoft environment, practical approach, IT generalist
    • Experience in Network Support

    Qualifications:

    • National Senior Certificate
    • A+ N+
    • MCSE
    • Hardware Certifications is advantageous
    • Mobility Support qualification
    • ITIL

    Work Environment:

    • Working within a team onsite at the client

    Physical Demands:

    • Remote Support
    • Assist with moving of IT equipment
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