Andre Erfort

A Personable and knowledgeable IT Technical Support Engineer - Over 20year experience in the ICT environment, aiding users with Administrative and Technical Support (Hardware and Software) Computer literate / Proficient in all makes and models of Printers, Copiers, MFP Devices, Desktops and Laptops. Strong business sense, developed through the knowledge and experience gained. Advanced level of IT Skills, based on work experience and academic achievements. Commended by senior management for exemplary troubleshooting skills, completing all Project Calls without any major incidents and within the SLA

Diagnose and troubleshoot technical issues, including account setups & network configurations, Remove malware, ransomware & threats from laptop/desktops, Setup, Configure & administer systems & configurations to PGWC and SITA Requirements, Assisted the software development team on reported errors on newly released software updates and aiding in the deployment of release fixes, Creating documents (SOPs), Mentoring and training new IT staff, Respond to support requests from end users and assist with basic troubleshooting tasks, Senior Engineer for IT Projects and tasks for Provincial Government of the Western Cape (PGWC),Perform Desktop Support tasks, Work directly with vendors to obtain equipment for everyday support as well as prepare for future projects, Configure & deploy hardware and networking equipment, Resolve IP/Network/DHCP/ DNS issues, Installing & configuring of Windows O/S Deployment of new devices, Active Directory/ Experience with Microsoft SCCM, Configuration Manager, Advanced understanding of Microsoft 365 applications ,Microsoft Administrator (ADM-User Account / Azure Account),Authenticate and verify Microsoft User Accounts, ITIL Methodology aligns itself with my daily tasks, Network / Domain access to devices and users, Installing, running, & updating PGWC Policies on all devices, Re-image computers & laptops, Software Centre- Install Software / browse Installed Applications and Software, Technical Assessment – Asset administration, upgrade / disposal of devices, Schedule updates /upgrades for devices, Administering Windows based Operating Systems. Experience with PERSAL, BAS, LOGIS and all Government Transversal Software Systems

MICROSOFT, MICROSOFT LEARNING

Azure Fundamentals, Azure Architecture & Services, Azure Management & Governance, Microsoft 365 Fundamentals, Microsoft Security, Compliance & Identities, MS-900 Microsoft 365 Fundamentals, MS-700, Microsoft Teams, MS-720 Troubleshooting Microsoft Azure Connectivity, Microsoft Cyber Security