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    Destinations Experience Manager - Cape Town, South Africa - MSC Cruises

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    Description
    Responsibilities:
    • Drives the Destinations Team in the delivery of high standards of service with regards to bookings and disembarkation arrangements.
    • Motivates and coaches the Destinations Team to provide highest service rendering throughoutnthe voyages.
    • Provide guests with ports and destinations experience information.
    • Handles guest complaints and queries.
    • Manages, trains and develops the Destinations Team.
    • Collaborate with the shoreside Destinations Team to enhance the provided support and services.

    Requirements:
    • Minimum 4 years of experience as an 'Experience Manager in an internationally recognised 5 star hotel is essential.
    • Ship experience is preferential.
    • Current and accurate knowledge of history, culture, geography and excursions operations of ports of call.
    • Possess a valid passport.
    • Fluent in English.
    • Proficiency in computers and basic Windows programs is a must.


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