Product Manager, Service Experience - Cape Town, South Africa - 2U

Verified Company

Cape Town, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

At 2U, we are all in on purpose.

We are motivated by our mission - to eliminate the back row in education - and connected by our shared passion to deliver world-class digital education at scale.

As the parent company of edX, the world's leading online learning platform, 2U powers more than 4,000 online higher education offerings - from free courses to full degrees.

Together with more than 230 colleges, universities, and corporate partners, we are helping to unlock human potential.

What We're Looking For:

Displays strong leadership, organizational and execution skills
Drives product management from planning to delivery and iteration
Engages customers, partners and internal stakeholders to determine business requirements, technical considerations and strategic objectives
Is the primary driver for identifying significant opportunities, and driving product vision, strategies and roadmaps in the context of broader organizational strategies and goals
Incorporates data, research and market analysis to inform product strategies and roadmaps
Leads and motivates a team of engineers and other crossfunctional representatives, and maintains team health

Responsibilities Include, But Are Not Limited To:

You will establish product requirements, goals, indicators, and milestones and work in partnership with other teams to work on your roadmap
Envision, manage and communicate priorities, roadmap and product strategy to business and technology stakeholders
Gain a holistic understanding of customers' needs and identify the most optimal user experience required to support that, with a keen eye for building a beautiful, scalable product
Ensure successful product launches with gotomarket activities and postlaunch analysis to inform future product direction
Serve as a product owner on the scrum team(s) and work with engineers to deliver a quality product on time

Things That Should Be In Your Background:

You have 2-5+ years of experience in product management
You have a passion for delivering an outstanding digital product experience
You enjoy digging deep into the data, analyzing user feedback and using these insights to drive product improvements
Demonstrated experience in gathering and transforming product requirements into an actionable product roadmap
You have a talent for building crossfunctional connections with teams outside of your own
Experience working and delivering product or services in an agile/lean environment
You have strong written and verbal communication skills and are great at explaining highly technical topics to technical and nontechnical audiences
You have a cando attitude, a bias for action and completion and an ability to juggle multiple priorities simultaneously
You strike a healthy balance between speed of execution and maintaining a highquality bar
Outcomesmotivated, ability to determine Indicators and explain how they can be met by the product plan

Benefits & Culture

Our global employee base is a diverse collection of innovators, dreamers, and doers working together to transform lives through higher education.

We believe that every employee can advance our shared purpose, and that life at 2U should be fun and meaningful.

If you're excited by the opportunity to provide over 40 million learners and counting with access to world-class online higher education, then join us - and do work that makes a difference.

#NoBackRow

We offer comprehensive benefits (unique per country) and excellent work/life balance.

Full-time, ZA benefits include:

2 complimentary Getsmarter short courses per year
Subsidised medical aid with Discovery Health Medical Scheme
4% 2U contribution towards Discovery Life Pension Fund and Group Risk Benefit
Employee Assistance Program (EAP)
Generous leave policy including time off to volunteer for nonprofit organization, study leave, sports leave and a companywide festive season break

2U Diversity and Inclusion Statement
At 2U, we are committed to building and sustaining a culture of belonging, respect, and inclusion.

We are proud of the steps we've taken to bring together an employee base that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities.

We strive to offer a workplace where every employee feels empowered by what makes us different, as well as by how we are alike.

About 2U Inc

(NASDAQ:

TWOU)

About edX
edX is the education movement for restless learners and a leading global online learning platform from 2U, Inc

(Nasdaq:

TWOU).

Together with the majority of the world's top-ranked universities and industry-leading companies, we bring our community of over 45 million learners world-class education to support them at every stage of their lives and careers, from free courses to full degrees.

And we're not stopping there — we're relentlessly pursuing our vision of a world where every learner can access educ