Experience Manager - Brackenfell, South Africa - Managed People Solutions

Managed People Solutions
Managed People Solutions
Verified Company
Brackenfell, South Africa

1 week ago

Thabo Mthembu

Posted by:

Thabo Mthembu

beBee Recruiter
Description

Managed People Solutions is Looking to hire an
Experience Manager for a well-known liquor company based in
Stellenbosch.

JOB PURPOSE


The Experience Manager is responsible for managing the entire brand home including the actual venue, calendar of classes and experiences, marketing and sales of activities, general operations, general hospitality and quality of sponsor, student, client and consumer experience.

Community relationships is also an important part of this role.


RESPONSIBILITIES

  • Identify, develop, and evaluate the experience sales strategy in alignment with overall strategic business objectives and targets, ongoing.
  • Establish detailed target market segmentation by sponsors, industry members, tourists, students, private consumers, and Stellenbosch community and develop corresponding strategic action plans for each division.
  • Continuous mapping of classes, tastings, talks and collaborative experiences.
  • Always ensure maintenance and good order of the venue including health and safety protocols, ongoing.
  • Ensure that daily rosters and events are effectively implemented from start to finish.
  • Develop pricing per event in line with costing strategy to ensure margin health.
  • Development of annual budget for planning and forecasting purposes in collaboration with the Principal.
  • Ensuring that a detailed marketing plan is developed with the Marketing Manager for effective exposure, brand building and demand creation.
  • Effective Management of all relevant incoming and acquired data, ensuring that relevant insights and learnings are drawn and put into action plans.
  • Continually advancing opportunities to increase efficiencies and speed up / streamline processes.
  • Continuously advance wine and industry general knowledge keeping up to date with industry trends by participating in educational opportunities; reading professional / industry publications; maintaining personal networks; participating in professional organisations.
  • Ensure that the company conducts all activities both lawfully and ethically, ongoing.
  • Develop and review all SOPs, to ensure required SOPs are completed, uptodate, relevant and trained within the department and adhered to.
  • Daily and weekly tracking of current sales vs. targeted sales.
  • Ensure appropriate management is implemented relating to all company owned assets, including maintaining asset registers.
  • Ensure that the right wines are timeously and sufficiently sourced and allocated to each course, ongoing.
  • Negotiate and manage all agreements including but not limited to Confidentiality Agreements, Independent Contractor Agreements and License Agreements.

REQUIREMENTS

  • Grade 1
  • Tertiary Education: Degree or Diploma in Sales and Marketing or Hospitality Management.
  • CWA Certificate Wine Course
  • CWA Diploma Wine Course (Beneficial)
  • 3 years Hospitality Management or
  • 3 years General Management
  • Wine estate tasting and hospitality experience (Beneficial)
More jobs from Managed People Solutions
See all jobs of Managed People Solutions