- Matric
- 3- 5 years experience as a Claims Assessor or Insurance Loss Adjustor or similar role
- Fais accredited
- Accountable for the execution of specialised work including the improvement of quality, standards and outputs within defined work routines and operating procedures.
- Plan for own task execution and advises on improvements related to area of specialisation.
- Proactively solves problems, determines root-cause and applies solutions in line with guidelines and providing the necessary information to solve problems related to area of specialisation.
- To identify best practices in providing advice and support from a specialist perspective.
- Independently, fairly and effectively assess and manage risk claims within relevant authority limits.
- Process special claims as and when they occur and provide support to resolve relevant concerns related to claims.
- Ensure own understanding and adherence to customer service delivery and Treating the Customer Fairly (TCF) principles to provide specialist support and guidance.
- Ensure that workflow items, escalations and queries are resolved within SLA.
- Provide advice and support in area of accountability to ensure that identified solutions and recommendations are appropriate and effective.
- Provide support to ensure the effective resolution of customer queries in order to promote customer satisfaction and retention.
- Adhere to specified standards, policies and procedures to prevent potential losses/wastage related to the area of specialisation.
- Learning and Growth
- Contribute positively to own area-specific knowledge improvement associated with area of specialisation.
- Comply to set governance and compliance procedures and processes related to an area of work and continuously identify, rectify and escalate risks where necessary.
- The ability to interact with customers in an effective and efficient manner
- Competency Definition: Puts customers first and is eager to please them in line with company standards. Develops and sustains productive customer relationships.
- Behavioural Indicators: Puts customers first and is eager to please them in line with company standards. Responds quickly when servicing customers. Shows courtesy, sensitivity, humanity and empathy and appreciates diversity in customers. Uses customer feedback to improve service.
- Readily maintains open and consistent communication with other
- Competency Definition: Must be able to exchange information and ideas in a clear and concise manner appropriate for the audience, in order to explain, persuade, convince and influence other to achieve the desired outcomes.
- Behavioural Indicators: Knows the importance of being clear and direct in all forms of communication. Knows how to listen actively. Knows that there are different types of message and mediums (e.g. email, face to face) to communicate in. Knows the importance of tailoring the conversation to the audience. Knows why it is important to take other's perspectives into account when communicating.
- Responds appropriately to customer requests
- Competency Definition: Commits to achieving and maintaining high quality results and provides a prompt, suitable and personalised service to customers that meets their needs.
- Behavioural Indicators: Responds appropriately to customers requests. Takes personal responsibility for following through and providing accurate answers to customers expressed needs (eg inquiries, requests, and complaints) within the organisation's policies and procedures.
- The ability to participate as a team member
- Competency Definition: Cooperates with others to accomplish common goals; works wi
-
Loss Adjuster
8 hours ago
Telebest Johannesburg, South Africa Full timeOur client has an exciting opportunity for a Loss Adjuster. · Requirements: · Grade 12/ SAQA Accredited Equivalent – Essential · Regulatory Examination – Essential · Forensic Investigation Diploma / Insurance Institute qualification - Advantageous · Mathematics and African Langua ...
-
Claims Assessor/ Insurance Loss Adjuster
8 hours ago
Impact Johannesburg, South Africa Full timeTo provide specialist advise and support in the generation and provision of reliable claims assessment activities, to support key deliverables and informed decision making, through the execution of predefined objectives as per agreed SOPs in Johannesburg and Cape Town . · Require ...
-
Administrator Project Manager
1 day ago
Nedbank Johannesburg, South AfricaJob Family- Information Technology · - Career Stream- IT Operations- Leadership Pipeline- Manage Self: Operational · - FAIS Affected**Job Purpose** · - To execute assigned work tasks; to ensure the stability and availability of the Enterprise Systems Management Tools within the s ...
-
Senior Claims Negotiater
1 day ago
Pro Talent Johannesburg, South Africa**JOB DESCRIPTION - Senior claims negotiator - Bedfordview** · **All aspects of claims handling including**: · - New claims registration · - Assess merits of claim in terms of policy wording · - Appointment of contractors/loss adjusters · - Authorisation / rejection of claims · - ...
-
Junior Claims Negotiater(Jhb)
1 day ago
Pro Talent Johannesburg, South Africa**JOB DESCRIPTION -** · **Junior** · **claims negotiator - Bedfordview** · **All aspects of claims handling including**: · - New claims registration- Assess merits of claim in terms of policy wording- Appointment of contractors/loss adjusters- Authorisation / rejection of claims- ...
-
Claims Specialist: Accident
11 hours ago
Santam Johannesburg, South AfricaWhat will you do? · This career opportunity is available at SHA Risk Specialists a division of Santam for a Claims Specialist: Accident & Health, who will be based in Johannesburg: Illovo. What will make you successful in this role? · Claims Portfolio · Attend to all aspects rela ...
-
Credit Risk Manager C
1 day ago
FirstRand Johannesburg, South AfricaAbout us, purpose, experience and qualifications · **about us**: · - make a promise · - be deeply invested · - value our differences · - build trust, not territory · - have courage · - always do the right thing · **purpose**: · - Maximise the banks Risk-Adjusted Rate of Return by ...
-
Sales Representative
11 hours ago
Kontak Recruitment SA Johannesburg, South AfricaSandton, Johannesburg - Sales · **Sales Representative (JB4083)** · R R12 000 based on experience, plus commission · Sandton, Johannesburg · Permanent · A leading provider of loss prevention guarding services, specializing in security is looking for a sales representative to join ...
-
Guest Experience Expert(Receptionist)
1 day ago
Marriott International, Inc Johannesburg, South Africa**Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** Protea Hotel Fire & Ice Johannesburg Melrose Arch, 22 Whiteley Road, Johannesburg, South Africa, South Africa VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · * ...
-
Inventory Auditor
1 day ago
Performer Recruitment Johannesburg, South AfricaDuties and ResponsibIlities · - Attend Branch stock-takes (at branch site and off-site warehouses from start to finish. (Approximately 8 stock-takes every week over an 8-week period, every quarter). Stock-takes generally held on a Thursday (afternoon/evening), Friday (may extend ...
-
Production Inventory Controller
1 day ago
Unique Personnel Johannesburg, South Africa**Job Number** · - 72696 · **Job Type** · - Permanent · **Job Title** · - Production Inventory Controller · **Computer Skills** · - MS Office · **Industry** · - Electrical Manufacturing · **City** · - Johannesburg · **Province** · - Gauteng · - Provide support to Management in al ...
-
Associate:public Sector, Construct
1 day ago
Nedbank Johannesburg, South AfricaJob Family- Investment Banking · **Job Purpose** · - This is a front office role within Public Sector, Construction and TMT Finance, which is part of the greater Investment Bank. Public Sector, Construction and TMT Finance is focused on originating, implementing, and maintaining ...
-
Senior Underwriter
1 day ago
AIG Johannesburg, South Africa**PURPOSE OF THE ROLE**: · Under general direction, underwrites assigned risks. Generally has greater underwriting authority and handles larger accounts and/or more complex risks than the Underwriter position. · Technical Underwriting · Underwrite business within underwriting aut ...
-
Lead Data Center Technician-johannesburg Data
11 hours ago
Tek Infotree Sdn Bhd Johannesburg, South Africa**Position: Lead Data Center Technician** · **Location: Johannesburg, South Africa** · **Salary budget per month: 47,500 South Africa Rand** · **Remarks: Has Data Centre experience 5 years and above** · **Employment type: Long term contract 12 months (renewal basis)** · **About t ...
-
Lead Data Center Technician-johannesburg Data
11 hours ago
Tek Infotree Sdn Bhd Johannesburg, South Africa**Position: Lead Data Center Technician** · **Location: Johannesburg, South Africa** · **Salary budget per month: 47,500 South Africa Rand** · **Remarks: Has Data Centre experience 5 years and above** · **Employment type: Long term contract 12 months (renewal basis)** · **About t ...
-
Manager Portfolio Management
1 day ago
Absa Bank Limited Johannesburg, South AfricaEmpowering Africa's tomorrow, together one story at a time. · - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to re ...
-
Supply Chain Analyst
1 day ago
Heineken Johannesburg, South Africa**We Go Places How about you?** · Immediate Superior: Financial Manager · Location: Johannesurg · Function: Supply Chain · Sub Function:Business Control · Type of Contract: Permanent · Reference Number: 103950 · Closing Date: 29/02/2024 · **Purpose** · Be a first-class business p ...
-
Senior HR Administrator
11 hours ago
Future Motor Lease Johannesburg, South AfricaFuture Motor Lease is a fast-growing car rental company which is looking for innovative, strong and hard working people. If you have experience in HR and Payroll then this might be the job for you · - **Duties and responsibilities**:_ · Human resource's and payroll duties: · - De ...
-
Junior HR Administrator
11 hours ago
Future Motor Lease Johannesburg, South AfricaFuture Motor Lease is a fast-growing car rental company which is looking for innovative, strong and hard working people. If you have experience in HR and Payroll then this might be the job for you · - **Duties and responsibilities**:_ · Human resource's and payroll duties: · - De ...
-
Team Leader: Investigations
1 day ago
Hollard Recruitment Parktown, South Africa**Job Advert Summary**: · Helloan exciting new opportunity has just become available in our **Insure, Operations area, Motor Claims.** We are looking to recruit a **Team Leader: Investigations.** · **Role Objectives**: · The Team Leader is responsible for running the daily operat ...
Claims Assessor/ Insurance Loss Adjuster - Johannesburg, South Africa - HR Genie
Description
To provide specialist advise and support in the generation and provision of reliable claims assessment activities, to support key deliverables and informed decision making, through the execution of predefined objectives as per agreed SOPs in Johannesburg and Cape Town .
Requirements:
Process
Customer
Finance
Governance
Behavioural Competencies
Customer Orientation
Communicating with Impact
Customer service orientation
Teamwork and Cooperation