Jobs
>
Cape Town

    Assistant Manager: Quality - Cape Town, South Africa - WNS Global Services

    WNS Global Services
    WNS Global Services Cape Town, South Africa

    1 day ago

    WNS Global Services background
    Description
    Job Description


    The T&Q Assistant Manager manages the Training and Quality framework that has been established in accordance to WNS standards and client consent, along with managing the Training & Quality resources.

    He / She will ensure compliance to training guidelines from the time a new hire is onboarded till the time he gets settled on job including new hire training and ongoing refresher and developmental training programs.

    He / She will also look after transactional quality & compliance checks for the account along with driving process improvements and operational excellence.


    RESPONSIBILITIES · Conduct Daily Quality Assurance Audits · Conduct Product and Process trainings for New Hires · Conduct refresher programs for the process based on the identified training needs.

    · Ensuring the attributes of Quality Management System like Sampling methodology, metric and tool design, calibrations, feedback compliance, client satisfaction and complaint management are designed properly and implemented.

    · Ability to do Deep dive, RCA and create control plans along with process improvement · Should be able to interact with senior management confidently on training & quality performance · Establishing QA productivity metrics and drive performance quality through ongoing performance management and ad-hoc audits · Design and deliver training programs specializing in current process and new process(s) as per the business requirement · Responsible for the delivery of Dash Boards, Periodic Reports and Business Reviews for the client and senior management
    Qualifications


    Should have minimum 3–4-year experience in T&Q role in BPO · Extremely self-motivated with a diligent work ethic · In depth understanding of training metrics and impact to business metric · High level of integrity and strong commitment to building a successful company · Business acumen with a problem-solving attitude · Proficiency in MS office and MS Excel · Ability to work independently as well as part of a team in a fast-paced environment · Positive attitude and demonstrated ability to deal with rejection · Passion for customer service & great listening skills.

    · Flexible with working hours · Multi-tasking abilities · Patience when handling tough cases · Flexible with a can-do attitude · Excellent time management
    Additional Information
  • West Coast Personnel

    Quality Manager

    12 hours ago

    West Coast Personnel Cape Town, South Africa

    Published · - Jan 16, 2023 · - Location · - Stellenbosch, Cape Town, South Africa · - Category · - Management · - Job Type · - Full-time · - Salary Type · - Monthly Salary · **Description**: · Production facility of a leading innovative engineering company is seeking a Quality Ma ...

  • Teleperformance South Africa

    Quality Manager

    12 hours ago

    Teleperformance South Africa Cape Town, South Africa

    **Position**:Quality Assurance Manager · The Quality Manager will support Teleperformance QA department by using operational expertise to improve and preserve the highest standards of quality and service in addition to driving success through proven leadership, analytical thinkin ...

  • IGT Solutions Private Limited

    Senior Quality Manager

    12 hours ago

    IGT Solutions Private Limited Cape Town, South Africa

    **Senior Quality Manager** · **IGT Solutions** · **Cape Town, South Africa** · **24/7 BPO** · As our new Senior Manager, Quality you will lead the execution of the Quality program within a region covering Cape Town, South Africa, in cooperation Quality team and local site manager ...

  • TTEC

    Quality Assurance Manager

    12 hours ago

    TTEC Cape Town, South Africa

    Quality Assurance Manager · Quality Assurance Manager - Cape Town · Bringing smiles is what we do at TTEC... for you and the customer. As a Quality Assurance Manager working in Cape Town, you'll be a part of creating and delivering amazing customer experiences while you also #exp ...

  • juwi Energie Rinnovabili

    Epc Project Quality Manager

    12 hours ago

    juwi Energie Rinnovabili Cape Town, South Africa

    **Title of position**:EPC Project Quality Manager - EMEA** **(M/F/d) · **Location**:Cape Town, South Africa · **About us** · JUWI South Africa is part of the international JUWI Group, one of the world's leading renewable energy companies. Our business is focused on deploying the ...

  • Sirrah Rec /EG

    Trainer Quality Control/quality Management

    12 hours ago

    Sirrah Rec /EG Century City, South Africa

    Must Have The Following Credentials. Min Diploma/ B-tech Quality, Lead Auditor ISO 9001, QMS development Training City & Guild Quality Assurance Certificate or similar. Facilitator/Trainer Certificate or Similar. · **Job Types**: Part-time, Temporary · **Job Types**: Full-time, P ...

  • Bridgena Barnard Personnel Group

    Quality Manager

    12 hours ago

    Bridgena Barnard Personnel Group Kuils River, South Africa

    Western Cape R per month International Manufacturing company needs the expertise of a QA Manager · Degree or three-year diploma in electrical engineering or equivalent · Applicable quality management qualification · 5 years' exp as a quality manager or related position in the ele ...

  • West Coast Personnel

    Quality Manager

    12 hours ago

    West Coast Personnel Somerset West, South Africa

    Published · - May 8, 2023 · - Location · - Somerset West, Cape Town, South Africa · - Category · - Technical · - Job Type · - Full-time · - Salary Type · - Monthly Salary · **Description**: · Production facility of a leading innovative engineering company is seeking a Quality Man ...

  • SA Metal Group (Pty) Ltd

    Quality Manager

    1 day ago

    SA Metal Group (Pty) Ltd Cape Town, South Africa Full time

    QUALITY MANAGER - SA STEELWORKS · AIRPORT INDUSTRIA - CAPE TOWN · SA Steelworks has a position for a Rolling Mill Quality Manager. The position requires an experienced, committed and hardworking individual. The successful candidate will be responsible for managing all quality rel ...

  • WNS Global Services

    Quality Manager

    1 day ago

    WNS Global Services Cape Town, South Africa

    Job Description · This role exists to be the head of our quality function, responsible for the delivery of this function for our client. The role is required to ensure that we deliver the best possible customer experience to any of our client's customers who interact with a WNS e ...

  • Exceed Recruitment and Human Resource Consultants

    Quality Assurance Manager

    12 hours ago

    Exceed Recruitment and Human Resource Consultants Somerset West, South Africa

    **Reference**: CM 7369 · **Consultant**: Christa Mostert · **Descriptions**: · Monitoring all operations that affect quality · Preserve our reputation by ensuring the quality of our products and services · To oversee and maintain the integrity of the QMS so as to ensure continuou ...

  • Rheinmetall Denel Munition (RF) (Pty) Ltd

    Executive Manager: Quality

    12 hours ago

    Rheinmetall Denel Munition (RF) (Pty) Ltd Somerset West, South Africa

    WHAT WE ARE LOOKING FOR · **KEY RESPONSIBILITIES** · **Quality** · - Implementation and maintenance of Quality Management systems in line with ISO/DIN/NATO Requirements · - Puts in place quality management systems documentation to ensure that exceptions, slippage and issues of pr ...

  • Exceed Hr

    Quality Assurance Manager

    12 hours ago

    Exceed Hr Somerset West, South Africa

    **Reference: CM 7369** · **Consultant: Christa Mostert** · **Descriptions**: · - Monitoring all operations that affect quality · - Preserve our reputation by ensuring the quality of our products and services · - To oversee and maintain the integrity of the QMS so as to ensure con ...

  • WNS Global Services

    Transactional Quality Manager

    1 day ago

    WNS Global Services Cape Town, South Africa

    Job Description · To lead a Quality Team to execute the departmental strategic goals through reports, feedback, insights and trends to stakeholders according to agreed standards. · Manage 'Next-Gen' Quality by consistently 'Raising-the-bar' on service-delivery standards & enable ...

  • WNS Global Services

    Junior Quality Manager

    1 day ago

    WNS Global Services Cape Town, South Africa

    Job Description · The main purpose of this position is to lead a team of quality assessors in order to provide reports, feedback, analysis, insights and trends to stakeholders according to agreed standards. Deliver 'Next-Gen' Quality by consistently 'Raising-the-bar' on service-d ...

  • WNS Global Services

    Senior Quality Manager

    1 day ago

    WNS Global Services Cape Town, South Africa

    Job Description · This role exists to be the head of our quality function, responsible for the delivery of this function for our client. The role is required to ensure that we deliver the best possible customer experience to any of our client's customers who interact with a WNS e ...

  • WNS Global Services

    Quality Group Manager

    1 day ago

    WNS Global Services Cape Town, South Africa

    Job Description · To lead a Quality Team in order to execute the departmental strategic goals through reports, feedback, insights and trends to stakeholders according to agreed standards. · Manage 'Next-Gen' Quality by consistently 'Raising-the-bar' on service-delivery standards ...

  • Belmond

    Quality and Excellence Manager

    5 days ago

    Belmond Cape Town, South Africa Full time

    As a Quality & Excellence Manager at Mount Nelson, A Belmond Hotel, you will act as an internal consultant, coach and trainer supporting all operational departments in driving Service Excellence in the property, to ensure that the Guest Experience is the mark of distinction in ou ...

  • Finovate

    Food Technology and Quality Manager

    12 hours ago

    Finovate Stellenbosch, Western Cape, South Africa

    **FOOD TECHNOLOGY & QUALITY MANAGER** · Our client, based in **the Cape Wineland area**, is in the **food production industry** and they are looking to hire a **Food Technology and Quality Manager **to** **join their team as soon as possible. · **Overall job description** · **Tec ...

  • Chainlink Recruitment

    Executive Manager: Quality Systems

    12 hours ago

    Chainlink Recruitment Somerset West, South Africa

    **We are looking for an EXECUTIVE MANAGER**: QUALITY SYSTEMS in Cape Town · **The Executive Manager**: Quality Systems is responsible for developing the Quality strategy, policies, processes, standards and systems for the Company. Develop and sustain the Quality Management System ...