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Quality Manager
Found in: Talent ZA C2 - 4 days ago
SA Metal Cape Town, South Africa Full timeQUALITY MANAGER - SA STEELWORKS · AIRPORT INDUSTRIA - CAPE TOWN · SA Steelworks has a position for a Rolling Mill Quality Manager. The position requires an experienced, committed and hardworking individual. The successful candidate will be responsible for managing all quality rel ...
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Assistant Manager: Quality
Found in: Talent ZA C2 - 5 days ago
WNS Global Services Cape Town, South AfricaJob Description · The T&Q Assistant Manager manages the Training and Quality framework that has been established in accordance to WNS standards and client consent, along with managing the Training & Quality resources. He / She will ensure compliance to training guidelines from th ...
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Junior Quality Manager
Found in: Talent ZA C2 - 5 days ago
WNS Global Services Cape Town, South AfricaJob Description · The main purpose of this position is to lead a team of quality assessors in order to provide reports, feedback, analysis, insights and trends to stakeholders according to agreed standards. Deliver 'Next-Gen' Quality by consistently 'Raising-the-bar' on service-d ...
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Senior Quality Manager
Found in: Talent ZA C2 - 5 days ago
WNS Global Services Cape Town, South AfricaJob Description · This role exists to be the head of our quality function, responsible for the delivery of this function for our client. The role is required to ensure that we deliver the best possible customer experience to any of our client's customers who interact with a WNS e ...
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Transactional Quality Manager
Found in: Talent ZA C2 - 5 days ago
WNS Global Services Cape Town, South AfricaJob Description · To lead a Quality Team to execute the departmental strategic goals through reports, feedback, insights and trends to stakeholders according to agreed standards. · Manage 'Next-Gen' Quality by consistently 'Raising-the-bar' on service-delivery standards & enable ...
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Quality and Excellence Manager
Found in: Talent ZA C2 - 1 day ago
Belmond Cape Town, South Africa Full timeAs a Quality & Excellence Manager at Mount Nelson, A Belmond Hotel, you will act as an internal consultant, coach and trainer supporting all operational departments in driving Service Excellence in the property, to ensure that the Guest Experience is the mark of distinction in ou ...
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Quality Group Manager
Found in: Talent ZA C2 - 5 days ago
WNS Global Services Cape Town, South AfricaJob Description · To lead a Quality Team in order to execute the departmental strategic goals through reports, feedback, insights and trends to stakeholders according to agreed standards. · Manage 'Next-Gen' Quality by consistently 'Raising-the-bar' on service-delivery standards ...
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Group IPC and Quality Manager
Found in: Talent ZA C2 - 5 days ago
Mednurse Cape Town, South Africa Full time· •Ensure that all communication improving strategies are maintained and employees are informed of relevant matters in the different forums. · •Incident management system through reporting, investigating, data analysis and factual approach to decision making. · •Assist and suppo ...
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Publication Coordinator
Found in: beBee Professionals ZA - 1 day ago
BeBee Professionals is looking for a Publication Coordinator to join our team in Cape Town. The successful candidate will be responsible for the coordination of the publication process, from the initial concept to the final product. · The ideal candidate should have a degree in p ...
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Call Centre Quality Assessor/Team Manager– Parklands North
Found in: Job Placements ZA C2 - 4 days ago
Service Solutions Cape Town, South AfricaCall Centre Quality Assessor/Team Manager Parklands North · Our client, South Africas largest importer, manufacturer and supplier of mobility goods and aids for the elderly and our head office is located in the Rivergate Business Park in Parklands North. They advertise and sponso ...
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Quality Assurance Assistant Manager
Found in: Job Placements ZA C2 - 4 days ago
Finovate People Stellenbosch, South AfricaOur client is looking for an experienced, self-motivated and target driven Quality Assurance Assistant Manager for their farm in the Winelands area (close to Stellenbosch). · Company Overview: · An Agricultural business which builds, maintains and grows world class primary produc ...
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TPSA Customer Service Advisor
Found in: Lensa US 4 C2 - 1 day ago
Teleperformance Cape Town, South AfricaOverview · To provide a Simply Brilliant customer experience by professionally and courteously handling all customer contact in compliance with company directive. To actively promote the Brand by providing quality customer service at every instance, promoting products and servic ...
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qa & qc manager
Found in: Executive Placements ZA C2 - 3 days ago
ASC Human Capital Consulting Cape Town, South AfricaMust be immediately available and speak Afrikaans · Must have worked with Eskom Projects · Must have new energy and or power stations experience · Located in Western Cape · Purpose: To oversee the activity of the quality assurance department and staff, developing, implementing, a ...
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Operations Manager
Found in: Job Placements ZA C2 - 4 days ago
HR Genie Cape Town, South AfricaOur client is looking for an experienced and efficient Operations Manager to oversee their meat casing production and operations. The ideal candidate will be responsible for ensuring that production processes are efficient, cost-effective, and meet the highest standards of qualit ...
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General Manager
Found in: Job Placements ZA C2 - 4 days ago
West Coast Personnel Cape Town, South AfricaGeneral Manager Atlantis, Cape Town - R to R Per Month · Provident Fund after 6 months employment Employer 8 % & Employee 7.5 % · Job Description: · As the General Manager, you will play a crucial role in overseeing all aspects of Atlantis factory operations, ensuring efficiency, ...
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Supervisor (Meat Casing)
Found in: Job Placements ZA C2 - 4 days ago
HR Genie Cape Town, South AfricaOur client is looking for a dedicated and experienced Supervisor to oversee the operations within their meat casing department. The ideal candidate will be responsible for ensuring the efficient and safe production of meat casings, maintaining the highest standards of quality, an ...
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Production Supervisor
Found in: Job Placements ZA C2 - 1 day ago
HR Genie Cape Town, South AfricaOur client, a leader in the chemical manufacturing industry specializing in strong adhesives and chemical processing, is seeking a highly skilled and experienced Production Supervisor to oversee their production operations. The ideal candidate will have a strong background in che ...
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SHOPFLOOR QUALITY INSPECTOR
Found in: Executive Placements ZA C2 - 4 days ago
HR Genie Cape Town, South AfricaSHOPFLOOR QUALITY INSPECTOR (Global Manufacturing) Atlantis, Cape Town · Competitive Package on Offer · DUTIES AND RESPONSIBILITIES: · Complete inspection and quality documentation · Liaise with Production and other relevant departments regarding quality defects. · Conduct thorou ...
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Technical Sourcing Engineer
Found in: Executive Placements ZA C2 - 4 days ago
The Talent Room Cape Town, South AfricaRequired Skills/Abilities: · Excellent communication and interpersonal skills to build rapport with suppliers, negotiate effectively, and manage relationships. · Excellent organisational and time management skills · Ability to multitask and work in a fast-paced environment. · Pro ...
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EPC Project Manager( Renewable Energy)
Found in: Executive Placements ZA C2 - 3 days ago
Set Consulting Cape Town, South AfricaEPC Project Manager · Market-related Salary Package · Cape Town, Western Cape · Role Purpose · Oversee and manage all aspects of the planning and delivery of our utility scale renewable energy plants and ensure that work is completed on time, on budget and of high quality. Coo ...
Quality Manager - Cape Town, South Africa - WNS Global Services
Description
Job DescriptionThis role exists to be the head of our quality function, responsible for the delivery of this function for our client. The role is required to ensure that we deliver the best possible customer experience to any of our client's customers who interact with a WNS employee and provide insights back to the operations on opportunities to improve the overall customer journey.
Key Responsibility Areas
· Works with the operations management team to drive account performance through the delivery of defined and agreed QA framework per campaign.
· Responsible for overall customer experience delivery, support and execution for client.
· Delivers the required number of QA assessments per campaign / agent per month as agreed in the contract or the QA framework.
· Support and develop a team of Quality Assessors.
· Maintain a working knowledge of the entire call center operation as well as project operation in order to ensure that we deliver actionable insights that can add value either internally or externally.
· Assists in analyzing client metrics on a consistent basis in order to maximize and make recommendations for efficiency.
Qualifications· TQM Qualification via a registered training provider will be beneficial
· Certified Six Sigma Belt is preferred.
· Experience in LEAN or Six Sigma methodologies
· 3+ years' experience in a Quality / Customer Experience role within BPO industry with 2+ years' in a leadership role within a Quality / Customer Experience function.
Additional InformationThis role is based in Claremont with rotational shift 24/7, Monday to Sunday.