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    Call Centre Quality Assessor/Team Manager– Parklands North - Cape Town, South Africa - Service Solutions

    Service Solutions
    Service Solutions Cape Town, South Africa

    Found in: Job Placements ZA C2 - 6 days ago

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    Description

    Call Centre Quality Assessor/Team Manager Parklands North

    Our client, South Africas largest importer, manufacturer and supplier of mobility goods and aids for the elderly and our head office is located in the Rivergate Business Park in Parklands North. They advertise and sponsor programs extensively on DSTV to generate enquiries for their products. Their call centre consultants make contact with the enquirers and explain their no-obligation home demonstration service we offer and book appointments for the field Product Specialists across the country.

    Responsibilities.

    Manage a small team of consultants

    Manage distribution of leads for best ROI.

    Provide training, coaching and feedback to team members.

    Ensure calls fulfil the companies requirements

    Achieve set KPIs

    Salary dependant on experience and market.

    Requirements.

    Candidates must be fluent in English or Afrikaans.

    5 years experience in a call centre environment

    2 years experience in an management, quality assessing position

    Must live within the Table View, Parklands, Milnerton Area unless you have your own transport.

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