Call Centre Co-ordinator – Parklands North - CapeTown, South Africa - Service Solutions

Description

Call Centre Co-ordinator Parklands North

Our client, South Africas largest importer, manufacturer and supplier of mobility goods and aids for the elderly and our head office is located in the Rivergate Business Park in Parklands North. They advertise and sponsor programs extensively on DSTV to generate enquiries for their products. Their call centre consultants make contact with the enquirers and explain their no-obligation home demonstration service we offer and book appointments for the field Product Specialists across the country.

Responsibilities.

Distribute incoming leads as required to achieve the best possible ROI.

Manage and allocate all appointments.

Manage and organise country sales trips for the Product Specialists

Confirm appointments that require confirmation as per the companies requirements.

Managing, monitoring, and reporting on leads, appointments, cancelations and customer database

Liaise with field product specialists and their managers.

Liaising with Sales managers and Call Centre Manager.

Salary dependant on experience and market.

Requirements.

Candidates must be fluent in English or Afrikaans.

5 years experience in a call centre environment

2 years experience in an operations, management, or co-ordinating position

Must live within the Table View, Parklands, Milnerton Area unless you have your own transport.