Jobs
>
Cape Town

    East Africa Travel Specialist - Cape Town, South Africa - ABC Worldwide

    ABC Worldwide
    ABC Worldwide Cape Town, South Africa

    Found in: Talent ZA C2 - 3 days ago

    ABC Worldwide background
    Description
    Our client is one of East Africa's long-standing safari companies. This position is responsible for sales and guest service with the company's Retail Sales Team. As the main point of contact at the company for prospective guests, you will handle all communications from initial enquiry, advertising and consulting to find the best itinerary for the quest needs, through the sales process as well as pre-travel, during-travel and post-travel service. Working closely with the Sales Ops consultants who handle availability, confirmations, and other processing tasks, as well as the Guest Service team who offer concierge service pre-trip and support with any guest problems in-trip. This is a demanding role with high expectations on service, turnaround times, quality of consultation and communications both with guests and internally with colleagues.

    SKILLS & EXPERIENCE REQUIRED
    • Experience in, and knowledge of East African safari sales – at least 5 years' experience
    • Experience in a retail sales role for an African inbound operator – at least 10 years' experience
    • Skilled in designing detailed and individualized quotes for itinerary requests
    • Excellent sales and customer service skills (written & telephone), a service delivery mindset and a strong customer service focus
    • Target orientated, and experience of delivering results in a performance oriented and fast paced sales environment
    • Strong administration and organizational skills with great attention to detail with desire for continuous improvement
    • Excellent time management skills with the ability to multi-task and prioritize tasks
    • Proactive mindset and can-do attitude
    • Experience in handling demanding situations (e.g. complaints, last minute requests, changes whilst travelling)
    • Experience in and willingness to handle issues outside of office hours when required
    • Self-starter and the ability to work independently as well as within a broader team setup
    • Energetic and eager to learn
    SKILLS & EXPERIENCE ADVANTAGE
    • Strong sales & customer service skills (written & telephone)
    • Knowledge of Business Sales Systems e.g. HubSpot
    RESPONSIBILITIES & DUTIES
    • Handling of safari requests on behalf of the company received from repeat or recommended guests via the company's website and social media channels, corporate and charitable partners
    • Inspire potential clients with knowledge of East African properties and destinations by proactively engaging with clients, advising on itinerary routing, logistics and suitability of options
    • Compile attractive tailor-made itineraries to match client expectations and budgets
    • Ensuring turnaround time targets are met/exceeded and attention to detail is paid to the itinerary at quote, confirmation and pre-travel stages
    • Following sales procedures as set out in the operating manuals
    • Follow up with clients after a safari for any feedback and encourage referrals
    • Working alongside the Sales Ops consultant throughout the sales and confirmation process
    • Collaborative approach with Guest Services team to provide best in class guest service
    • Strive to meet and exceed personal and team KPIs to meet company growth goals, including sharing best practise and ideas with the team on a proactive basis
    • Report any errors or issues to your line manager immediately on discovery
    • Provide proactive support to colleagues in peak or leave times
    • Contribute ideas, testing and feedback to aid the continual improvement of systems including reservations system, guest itineraries and others as required
    • Attending all training that is offered and proactively growing your knowledge of the company by researching our products (as well as that of 3rd party suppliers) and the countries in which we operate, to continuously strengthen your knowledge of these destinations
    • Taking a proactive and adaptable approach to learning in terms of sales skills, systems, processes and product knowledge
    REQUIRED WORK PRACTICES
    • Across all interactions, promote the image of the sales team as a best in class externally with our clients and internally with our key stakeholders
    • As a key point of contact and the face of the company, upholding and contributing to the reputation of the company as a leading safari operator
    • The company values are values that play a significant role in how we define ourselves and set ourselves apart. We place high value on living these values in every day work practices. These values are genuine, honesty, quality, commitment, and care.
    • When staff events happen within working hours, it will be compulsory to attend
    CONDITIONS AND HOURS OF WORK
    • You will be required to work in the Cape Town office from Monday – Friday. You are required to work 9 hours per day, including an hour lunch break. The working hours are 08h00 to 17h00 with some flexibility
    • You will be required to be available afterhours and on weekends (i.e. on standby occasionally) as and when needed. This includes checking online booking platforms for possible last-minute arrivals / bookings (on a rotational basis within the team)
    • You may be required to work alternative South African public holidays, for which you may be compensated with time off in lieu
    • Overtime may be required during peak periods, for which you may be compensated with time off in lieu
    • We operate a 24/7 emergency phone that rotates between consultants for which you take full responsibility according to a roster for 1 week at a time. Overtime may be required during peak periods
    • You may be required to travel for work from time to time (must have a valid passport)
    • You will be required to be fully vaccinated against Yellow Fever and COIVD-19 as a condition to travel (irrespective of the destinations requirements)
  • Black Pen Recruitment

    Travel Destination Specialists

    Found in: Manatal GBL S2 T2 - 1 week ago

    Black Pen Recruitment Cape Town, South Africa

    Job Title: Destination Specialists (DMC/Safari) · Start Date: Flexible · Location: Cape Town · Job Type: Full Time | Hybrid · Salary: Base Salary + Benefits · Requirements · Matric · Relevant tertiary qualifications (advantageous) · Min of 4 years of Destination Management Compan ...

  • Zeebra Junction Specialist Recruitment

    Travel Consultant

    Found in: Talent ZA C2 - 3 days ago

    Zeebra Junction Specialist Recruitment Cape Town, South Africa Full time

    Overview · My Client a Travel Company arranging tailor-made, private safaris as well as specialist expeditions into Africa and South America is recruiting for a well experienced senior travel consultant (Sales) to join their team. The applicant must have significant experience ( ...

  • Pure Placements

    Business Development Manager

    Found in: Executive Placements ZA C2 - 1 day ago

    Pure Placements Cape Town, South Africa

    ** Salary** · Negotiable. · **Job Opportunity: B2B Sales Specialist in Networking & Cybersecurity** · Join a dynamic team at the forefront of the networking and cybersecurity industry Our client is a leading distributor committed to delivering top-tier products and solutions. As ...

  • Executive Placings

    Intermediate/Senior Destination Specialists

    Found in: Job Placements ZA C2 - 6 days ago

    Executive Placings Cape Town, South Africa

    Leading Destination Management Company is seeking Intermediate to Senior Destination Specialists to successfully quote profitable tour products for existing as well as new clients. This position is based in Cape Town. · Experience required: · Matric · Relevant tertiary qualificat ...

  • ABC Worldwide

    Financial Accountant

    Found in: Talent ZA C2 - 22 hours ago

    ABC Worldwide Cape Town, South Africa

    Our client is one of the leading destination specialists for Southern Africa. They create tailor-made itineraries for FIT, Group and MICE Travellers. · Requirement: · Matric / Grade 12 | Tertiary Qualification (Relevant Accounting Qualification) · Experience with FX and understan ...

  • PRR Recruitment Services

    Specialist machine rep/Key accounts

    Found in: Talent ZA C2 - 5 days ago

    PRR Recruitment Services Cape Town, South Africa Full time

    Specialist machine rep/ Key accounts needed – Rneg · They looking for someone ideally in Cape Town and one in Gauteng (to hopefully settle in Limpopo). · This well-known company is looking for an experienced Sales rep. · The company specialise in monitoring equipment. Every rep ...

  • African Safari Group

    Safari Travel Consultant

    Found in: Talent ZA C2 - 6 days ago

    African Safari Group Cape Town, South Africa Full time

    The Travel Consultant will specialize in Greater Kruger and Madikwe, and will be responsible for designing and coordinating unforgettable safari experiences for our clients. Your expertise in these destinations will be pivotal in crafting personalized itineraries, providing exper ...

  • Initiate International

    HR Recruitment Intern

    Found in: Talent ZA C2 - 3 days ago

    Initiate International Cape Town, South Africa

    Are you an HR Graduate seeking an exhilarating adventure in the fast-paced realm of international recruitment? As an HR Graduate (Recruitment Specialist), prepare to dive headfirst into the dynamic world of talent acquisition. Join our team in Cape Town, where you'll make a signi ...

  • Ventura TRAVEL

    Sales Specialist

    Found in: Talent ZA C2 - 4 days ago

    Ventura TRAVEL Cape Town, South Africa

    Join us at Ventura TRAVEL – a group of specialized travel brands that unleash the adventurer in every person As part of the Sales and Customer Experience team, our mission is ensuring that our travel brands' customers discover the world through amazing trips and unique experience ...

  • Kontak Recruitment

    Sales Specialist: Project Lighting

    Found in: beBee S2 ZA - 4 days ago

    Kontak Recruitment Cape Town, South Africa Full time

    "Sales Specialist: Project Lighting (JB4227) Western Cape (work from home) R basic + comm + fuel and cellphone allowance Permanent As the Sales Specialist, you will be responsible for identifying potential clients, building relationsh... · Own vehicle and valid driver's license ...

  • Initiate International

    HR Recruitment Intern

    Found in: Talent ZA C2 - 6 days ago

    Initiate International Cape Town, South Africa

    Job Description · Are you an HR Graduate seeking an exhilarating adventure in the fast-paced realm of international recruitment? As an HR Graduate (Recruitment Specialist), prepare to dive headfirst into the dynamic world of talent acquisition. Join our team in Cape Town, where y ...

  • HR Genie

    Trade Marketing Specialist

    Found in: Executive Placements ZA C2 - 4 days ago

    HR Genie Cape Town, South Africa

    Our client is looking for a Trade Marketing Specialist to join their team. · Responsibilities: · Find opportunities to elevate the brands. This could be a combination of in-store campaigns, point-of sale, content marketing or events. · To build and align the Category strategy in ...

  • Tower Group

    Senior Inbound Consultant

    Found in: Executive Placements ZA C2 - 4 days ago

    Tower Group Cape Town, South Africa

    Our client based in Cape Town is looking for a friendly, energetic and driven Senior Inbound Consultant to complement their vibrant office environment and to handle international tour operator enquiries. · The ideal candidate should be confident, self-motivated and goal-driven. I ...

  • The Recruiters

    Senior FIT consultant/Senior Inbound Travel Consultant

    Found in: Talent ZA 2A C2 - 4 days ago

    The Recruiters Cape Town, South Africa

    Our client is a well-established South African inbound tour operator. They are currently looking for an experienced Senior Inbound Sales Consultant/Groups FIT Consultant to join their growing team, The position is within their USA & Australasia Division. · Responsibilities/Duties ...

  • Ventura TRAVEL

    Tour Conductor for Southern Africa

    Found in: Talent ZA C2 - 4 days ago

    Ventura TRAVEL Cape Town, South Africa

    Join us at Ventura TRAVEL – a group of specialized travel brands that unleash the adventurer in every person Africaventura offers authentic, innovative, and sustainable travel experiences in Southern Africa. We want our customers to enjoy the beauty of Africa while experiencing u ...

  • CapitalH

    Lead / Senior Data Migration Consultant (SAP Finance) (CH995)

    Found in: Executive Placements ZA C2 - 4 days ago

    CapitalH Cape Town, South Africa Full time

    Our client, a specialist data consultancy that helps global SAP clientele master their data, is looking for a Senior / Lead SAP Data Migration Consultant to their team. The Senior/Lead Data Migration Consultant plays a key role on the project team by driving deliverables and reso ...

  • Recruitment

    Sales Specialist: Project Lighting

    Found in: Talent ZA C2 - 5 days ago

    Recruitment Western Cape, South Africa

    Sales Specialist: Project Lighting (JB4227) · Western Cape (work from home) · R basic + comm + fuel and cellphone allowance · Permanent · As the Sales Specialist, you will be responsible for identifying potential clients, building relationships with clients in the commercial, ind ...

  • Ad Talent

    Senior e-Commerce Manager

    Found in: Executive Placements ZA C2 - 4 days ago

    Ad Talent Cape Town, South Africa Full time

    Who are we: A leading retail business. · Who are we looking for: An experienced Senior E-commerce & Digital Marketing Manager in Cape Town to lead and expand our digital presence across multiple brands. · What will you do: · Ideal candidate must have a proven track record in tra ...

  • Telebest

    Detailing Sales Consultant

    Found in: Talent ZA C2 - 5 days ago

    Telebest Cape Town, South Africa Full time

    Our client has an opportunity available for a Detailing Sales Consultant based in Cape Town North. · Requirements: · English and Afrikaans language proficiency. · Knowledge of basic financial calculations. · Ability to effectively communicate with both internal and external custo ...

  • Common Good Foundation

    data analytics specialist

    Found in: Talent ZA C2 - 5 days ago

    Common Good Foundation Cape Town, South Africa

    THE OPPORTUNITY · We are looking for a Data Analytics Specialist who will work across Common Good's EEE strategy providing sound reports and feedback that will enhance Common Good's internal and external partnerships. The Data Analytics Specialist will primarily focus on the Ed ...