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    Implementation Specialist - Cape Town, South Africa - LexisNexis

    LexisNexis
    LexisNexis Cape Town, South Africa

    7 hours ago

    Default job background
    Full time
    Description

    Implementation Specialist

    Would you like to provide first-class guidance and support to customers?

    Join us in shaping a more just world.

    About Us

    LexisNexis, a part of RELX, is a leading global provider of legal, regulatory, and business information. We help customers increase productivity and improve decision-making and outcomes. Our 10,500 experts and innovative tools help us shape a better world for our customers and communities.

    About the Role

    This role will be responsible for the implementation of value-added services and configurations that create ease of use and access to LexisNexis products. The implementation specialist will consult with customers to assess organizational and technical requirements, proactively identify risks, describe, and implement various solutions including Single Sign On, API/permalinks, and customized cost recovery solutions.

    Responsibilities:

    • Work with various customer roles to design and implement technical solutions that increase product adoption and ease of use such as Single Sign On and API/permalinks, as well as solutions that support cost recovery for customers.
    • Clearly explain various configuration options and the related implications of each solution to multiple parties
    • Proactively consider risks related to unique configurations, system limitations, and resources and create proactive resolution plans.
    • Maintain awareness of and adherence to security protocols.
    • Execute and test solutions while coordinating all steps with customers and internal partners.
    • Document all relevant actions and configurations for consideration by those performing various fulfillment, customer support and troubleshooting functions.
    • Apply technical knowledge of networks, systems and modern authentication methods (including SAML and OpenID) to implement value-added services, establish protocols, and guide support functions.
    • Communicate throughout implementation with all stakeholders, establishing milestones, critical decision points, and expectations for achieving outcomes that delight our customers.

    Requirements:

    • Multi-Lingual: Dutch, German, English highly preferred
    • BS in Computer Science or Business (or related degree or equivalent experience).
    • 3+ years of experience deploying authentication with modern methods including SAML and OIDC.
    • 5+ years in customer facing role, implementing technical services or applications.
    • Strong written and verbal communication skills and presentation skills.
    • Strong business and technical acumen. Experience working with highly educated markets.
    • Excellent analytical and problem-solving skills, strong attention to detail, and process orientation.
    • Experience with complex business processes is required.

    Work in a way that works for you

    We promote a healthy work/life balance across the organization, with various flexible and remote working options available to employees

    Working with Us

    LexisNexis Legal & Professional is proud to be an equal-opportunity employer. We are committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Together, we are building a diverse and inclusive workplace.

    Working for you

    We believe in a healthy work/life balance. We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

    Comprehensive, multi-carrier health plan benefits

    Disability insurance

    Life and accident insurance

    Retirement benefits

    Modern family benefits, including adoption and surrogacy

    Study leave

    About our Team

    LexisNexis is a data and analytics company with 10,500 colleagues serving customers in more than 150 countries. We're one of the largest information and analytics companies on the planet. We design solutions that help our customers increase productivity, improve decision-making and outcomes, and be more successful.

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