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    Account Manager - Johannesburg, South Africa - Ad Talent Africa

    Ad Talent Africa
    Ad Talent Africa Johannesburg, South Africa

    Found in: Talent ZA C2 - 1 day ago

    Ad Talent Africa background
    Full time
    Description

    A software development company is looking for an experienced Account Manager to join their team.

    Key deliverables

    • Ensure client is sufficiently enabled to maximise solution utilisation

    • Ensure client is satisfied with services received and drive improvements on areas where dissatisfied

    • Effectively partner with the rest of the services team to ensure the overall teams success

    • Effectively partner with the business development manager team to ensure optimization opportunities are realized

    • Develop and maintain excellent product knowledge to ensure the benefits and value of all products are understood, communicated and ultimately well represented in the market

    • Act as the main point of contact in all matters relating to client concerns and needs

    • Build and strengthen client relationships to achieve long-term partnerships

    • Maintain accurate client records, keeping track of any contract updates and renewals

    • Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met

    • Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients

    • Take inquiries and requests from customers and address their needs

    • Stay on top of accounts, making sure they're receiving services that are within their budget and meeting their needs

    • Meet regularly with other members of the team to discuss progress and find new ways to improve business

    • Generate progress reports to give to clients and higher-ups within the organisation

    • Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly

    Technical knowledge, skills and abilities

    • Management of customer communications

    • Understanding of Internal Audit and Risk Management

    • Problem solving skills and ability to deal with potentially difficult clients

    • Mature individual with high level of emotional intelligence

    • Proven track record of meeting or exceeding quotas and receiving positive customer feedback

    • Proficiency with common customer success and customer relationship management software, such as Salesforce

    Behavioural, soft competencies and skills

    • On the ball

    • Highly accurate

    • Strong communicator

    • Sense of humour

    • Accountability

    • Detail-orientated

    • Driven

    • Financially literate

    • Success-orientated

    Education and qualifications

    • Matric certificate

    • Completed Business Degree / similar is highly preferable

    Details of experience

    • Proven work experience as an Account Manager or Key Account Manager focusing on the African Market

    • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organisation, including executive and C-level

    • Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)

    • Experience delivering client-focused solutions to customer needs

    • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

    • Excellent listening, negotiation and presentation abilities

    • Strong verbal and written communication skills

    What would make the candidate successful in the role?

    • Must have strong interpersonal skills

    • Be self-motivated and a collaborative team player

    • Should have an inherent desire to succeed and exceed the goals and targets you and the business have set

    • Be DRIVEN

    • Accuracy, leadership, results orientation, accountability, humour and Integrity


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