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    Key Account Manager - Johannesburg, South Africa - Ideal Candidates

    Ideal Candidates
    Ideal Candidates Johannesburg, South Africa

    1 day ago

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    Description

    Location : Sandton

    Salary: R35K R45K, depending on experience

    Our client is seeking a Key Account Manager to oversee existing contracts and key accounts, as well as manage, present and report on all clients on a monthly, quarterly, and annual basis.

    PRIMARY PURPOSE OF JOB

    • Developing trust relationships with a portfolio of major clients to ensure they do not turn to competition.
    • Acquiring a thorough understanding of key customer needs and requirements
    • Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives.
    • Ensure the correct products and services are delivered to customers in a timely manner
    • Serve as the link of communication between key customers and internal team
    • Resolve any issues and problems faced by customers and deal with complaints to maintain trust
    • Monitor and analyse performance metrics and suggest improvements
    • Operating as the lead point of contact for any and all matters specific to your accounts
    • Perform research and identify new potential customers and new market opportunities
    • Provide timely and effective solutions aligned with clients needs
    • Liaise with Marketing and Product Development departments to ensure brand consistency
    • Stay up to date with new product launches/ Waste management Solutions

    DUTIES/TASKS

    Assist with challenging client requests or issue escalations as needed

    • Analysing client data to provide valuable feedback and propose solution to challenges
    • Monitoring market trends and providing regular competitor feedback
    • Highly goal-oriented, assertive and a hands-on problem solver
    • Analyse and draw inferences from data
    • Weekly Planning and Reporting of Key client meetings and feedback
    • Yearly forecast of New developing key accounts based on Sales potentials
    • Adding existing clients to key account structure
    • Building monthly reports from available date of web portal
    • Signing off and presentation of monthly reports done by Aftersales department
    • Liasing with Sustainability department on new projects and project timelines

    REQUIREMENTS & SKILLS

    • Minimum 3 years experience as a Key Accounts Manager managing Blue Chip corporate accounts on a national scale.
    • Experience in sales and providing solutions based on customer needs
    • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
    • Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
    • Excellent organizational skills
    • Ability in problem-solving and negotiation
    • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
    • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
    • Strong verbal and written communication skills
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