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    Account Manager - Johannesburg, South Africa - Ogilvy

    Ogilvy
    Ogilvy Johannesburg, South Africa

    1 week ago

    Default job background
    Description

    Jobsummary

    As an Account Manager, you will be responsible for the management of a client account and primary project owner on the account. This could range from a single large account to multiple medium sized accounts.

    An account comprises of multiple projects, this account is also a Key Client (KC) of Superunionn Africa. Depending on the account, you will be reporting directly into the Client Service Director and/or Business Unit Director.

    Key responsibilities &accountabilities

    ■ Secondary owner of the client relationship at the account level –Marketing Manager (MM) and Brand Manager level

    ■ Effectively handle most aspects of client communications at a MM and BMlevel

    ■ Building, strengthening and growing the relationship between the agencyand client (middle management)

    ■ Managing the project team (account support, strategy and creative) andworkflow

    ■ Meeting overall profit margins, targets and farming targets assigned tothe account

    ■ Oversight, reporting and quality control of each project for thisaccount

    ■ Develop and implement approach and process (in support of the overallcompany process)

    ■ Identify, interview and recruit candidates for the group account

    ■ Support direct line manager in recruitment activities (identify andinitial interviews only)

    ■ Implement internal processes to improve efficiency on each project

    ■ Weekly forecast on finances, people and farming potential within eachactive project

    ■ Actively implement agency standards, directives and process in day today activities

    ■ Drive the development of case studies and PR material for each bigproject, driving agency equity and credentials for the agency within eachproject

    ■ Learning and applying theories/ methodology within your day to dayactivities

    ■ Reading, following and research of relevant content to grow your ownknowledge on each project

    ■ Supports the Client Service Director and/ or Business Unit Director indeveloping and implementing process and systems

    ■ Ability to scopeand negotiate fees on the account with the support of the Client ServiceDirector and/ or Business Unit Director

    ■ Development of KCplans and quarterly forecast support

    Role specific professionaland technical skills

    ■ Strong project management skills

    ■ Very good writing and delivery skills relating to internal and externalcommunication

    ■ Solid presentation skills at a MM and BM level

    ■ Ability to manage a large client with multiple projects

    ■ Excellent time management and organizational skills

    ■ Excellent interpersonal skills

    ■ Solid negotiation skills

    ■ Good business writing capability

    ■ Excellent understanding of strategic and creative brand content

    ■ Solid understanding of global and local business operations andreporting pertaining to the agency

    ■ Good understanding of local reporting, directives and approaches withinour business

    ■ Excellent understanding and experience in design, strategy andproduction process

    ■ Fully conversant with Microsoft (PowerPoint, Word, Excel) and TrafficLive

    Job Behaviours

    These arethe behaviours expected for this role:

    ■ Leadingfrom the front: Championpositive change by creating a sense of direction and purpose at a projectlevel. Encouraging a sense of mutualresponsibility and encouraging high performance and delivery.

    ■ Teamplayer: Passion for meeting objectives together.

    ■ Accuracy: Attention to detail and a passion for reporting.

    ■ Showinginterest: Express interest in your project team'sensuring that you understand personal diversity, strengths and weaknesses.

    ■ Beingagile: Being able to adapt your approach to projects toensure we deliver within client expectations.

    ■ Continuallylearning: Keep learning anddeveloping new skills and trends by participate in professional seminars,reading relevant research and insights, doing own desktop research.

    ■ Effectivecommunication: Persuade and influence others using logic andreason. Negotiation your way to find andexpress solutions for broad and complex issues.

    ■ Clientcentric views: Ensuring that all decisions and executionsare based around building a lasting partnership with the client and takingpersonal responsibility for improving and correcting customer service problemsand eliminate underlying problems. Takeextraordinary steps to retain and grow these relationships.

    ■ Collaborating: Develop a relationship with key stakeholders(Client Service Director and Exco) to achieve common goals for the agency(policy, process, methodology, targets).

    Being resilient: Prevail in all circumstances and being able to make important decisions

    and the confidence to see these through.

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