Jobs
>
Johannesburg

    Desktop Engineer - Johannesburg, South Africa - Logicalis

    Logicalis
    Logicalis Johannesburg, South Africa

    2 days ago

    Default job background
    Full time
    Description

    Job Description

    Why choose Logicalis?It's not just IT solutions, It's IT global know-how Logicalis is an international multi-skilled solution provider providing digital enablement services to help customers harness digital technology and innovative services to deliver powerful business outcomes.Our customers span industries and geographical regions; and our focus is to engage in the dynamics of our customers' vertical markets; including financial services, TMT (telecommunications, media and technology), education, healthcare, retail, government, manufacturing and professional services, and apply the skills of our 4, employees in modernising key digital pillars; data centre and cloud services, security and network infrastructure, workspace communications and collaboration, data and information strategies, and IT operation modernisation. We are the advocates for our customers for some of the world's leading technology companies including Cisco, HPE, IBM, CA Technologies, NetApp, Microsoft, Oracle, VMware and ServiceNow

    Logicalis employees are innovative, smart, entrepreneurial and customer centric, with a shared ambition of making Logicalis the worlds leading IT Solutions provider

    We offer speedy decision-making, opportunities for personal development, and a supportive, inclusive environment that celebrates our diversity.

    Join us and become a part of something epic

    ROLE PURPOSE

    The role is responsible for the smooth running of our customer's workstation environment and troubleshooting customer incidents. The engineer will support environments where infrastructure includes, but is not limited to, local wired equipment, application support, hardware recommendations and operating systems.

    The roles support the customer through the resolution of incidents relating to infrastructure as reported by the customer, as well as through performing general maintenance at the customer based on best practice methods raised through schedule tasks or through our monitoring platforms.

    ROLE RESPONSIBILITIES:

  • Day-to-day support of our customer's server environments.
  • Perform project related duties regarding new deployments or development requirements.
  • Troubleshooting technical faults and providing satisfactory fixes to the customer.
  • Regularly updating customers on progress of faults by telephone and email.
  • Regularly updating Logicalis ticketing system with quality notes detailing progress and actions completed on open incidents, problems, and change requests.
  • Completing customer environment Change Requests, including impact and risk analysis, implementing out of hours where required.
  • Providing day to day administration for managed service customers.
  • Providing input to customer facing Technical Incident Reports.
  • Capturing repeat faults and undertaking root cause analysis.
  • Proactive identification of fault trends.
  • Maintaining and updating customer technical documentation.
  • Constant knowledge capture and sharing.
  • Development of peer relationships with key suppliers.
  • Work with the other departments to understand and share technical strategy.

    • DELIVERY RESPONSIBILITIES:

  • Attend the Change Advisory Board for customer change requests as and when requiredAttend meetings and working parties to represent the team where necessary
  • Attend customer meetings to provide technical consultancy. Onsite and Remote.
  • Attend customer sites for onsite project and support related activities.
  • Help identify gaps in existing technical documentation, knowledge, and skills.
  • Creating and maintaining of technical customer documentation.
  • Ensuring customer transition pre-requisites are delivered.Undertake technical audits for key customers where issues have been identified and as part of the Service Improvement Process.
  • Work closely with the solutions area of the business regarding developing new services and proposal.Providing input to customer facing Technical Incident Reports.

    • KEY PERFORMANCE INDICATORS:

    KPI's

    Complete Partnership and Technical Skill Certifications Requirements.

  • Customer and End User Satisfaction and Relationships.
  • Customer Service Improvements.
  • Identify Project Opportunities.
  • ISO and Compliance.
  • Project Execution and Service Transition Quality.
  • Ticket Management Disciplines and SLA's.
  • Timesheet Completion Quality.
  • Any added goals.

    • Skills and Competencies

  • Accountable Execution.
  • Agile Transformation.
  • Cross-Business Engagement.
  • Entrepreneurial Spirit.
  • Excellent Customer Solutions.
  • Impactful Communication.
  • Inclusive Teamwork.
  • Positive Resilience.
  • Self-Driven Learning.
  • Smart Decision Making.
  • EXPERIENCE: 2+ Years
  • Experience of configuring, troubleshooting, and administering Microsoft Windows workstation.
  • Experience in configuring, troubleshooting Microsoft Azure and Office .
  • Experience of configuring, troubleshooting, and administering Antivirus solutions.Administration & troubleshooting of Computer Hardware. (Dell, IBM, HP)
  • QUALIFICATIONS:
  • Experience in desktop support.
  • Experience in Microsoft Office.
  • Experience in Microsoft Windows 7, 10 and 11. Updating, configuring troubleshooting and loading.
  • Experience in Basic networking and basic Wifi networking.
  • Experience in basic storeroom Management.
  • Very good troubleshooting skills
  • Basic printing troubleshooting
  • Good IT Hardware and software troubleshooting skills

    • ADDITIONAL SKILLS/ATTRIBUTES

  • Recognized as a professional in field.Strong ability to solve and troubleshoot problems remotely.
  • Ability to work in a very busy and highly pressurized environment.A detailed and accurate approach to undertaking all duties.
  • The ability to communicate both verbally and electronically in a clear, professional manner.
  • A good listener, with the ability to communicate technical issues and resolutions to people of varying technical levels.The ability to work with minimum supervision and to maintain a high level of motivation and productivity.
  • Ability to deal with high impact, high profile, incidents and remain calm under pressure.
  • Client focused and with customer care / services mind-set.
  • Numerate and literate with an eye for detail.Professional & diligent.Excellent communicator at all levels (verbal/written).
  • A team player but able to work independently and be self-motivated.
  • Professional telephone manners.Experience dealing with Enterprise customers.
  • Enthusiastic, energetic, and confident.Good PC skills, MS Office packages.
  • Full, clean, driving license.Own Transport.Ability to obtain SC security clearance.
  • beBee Professionals

    Desktop Support Engineer

    2 days ago

    beBee Professionals Tembisa, South Africa IT Support Freelance

    Job Offer: Desktop Support Engineer · beBee Professionals is looking for a Desktop Support Engineer to join our team in Tembisa. The successful candidate will be responsible for providing technical assistance to our customers and employees. · The Desktop Support Engineer will be ...

  • Profession Hub

    Desktop Support Engineer

    9 minutes ago

    Profession Hub Johannesburg, South Africa Full time

    Job Description · We are looking for a talented and multi-skilled Desktop Support Engineer to join our dynamic team of IT professionals in Johannesburg. The successful candidate should have a passion for IT and be extremely comfortable supporting Windows Desktop environments. He/ ...

  • IOCO

    Senior Desktop Engineer

    2 days ago

    IOCO Kempton Park, South Africa

    Join the iOCO Infrastructure Services Community: Where Work is an Adventure, Not Just a Job. We are seeking a highly skilled and experienced Senior Desktop Engineer to join our IT team. As a Senior Desktop Engineer, you will be responsible for overseeing and managing the organiza ...

  • Exclusively Remote

    Residential Property Valuation Associate

    23 hours ago

    Exclusively Remote Johannesburg, South Africa

    **Residential Valuation Associate Remote: 3pm-11pm SA time** · Our USA client is seeking a professional Residential Property Valuation Associate who will provide in-depth valuation analyses and appraisal reviews to support their team of underwriters for both bridge and investor l ...

  • NuAngle Group

    Junior IT Administrator Medical Industry Fourways

    2 hours ago

    NuAngle Group Johannesburg, South Africa

    **We are looking for an IT Support Administrator** · **Fourways** · **Full time In · - Office Position** · To be successful in this position you will demonstrate a detailed knowledge of the industry's best practices and evidence a professional track record of effective technical ...

  • Dimension Data

    Services Technician

    2 hours ago

    Dimension Data Johannesburg, South Africa

    **Job Description Summary** · The Services Technician takes responsibility for the basic equipment setup and configuration of associated software at client sites. They collaborate and work closely with the Engineering organization to provide install and break or fix functions for ...

  • Blak International

    French Speaking Technical Support Specialist

    2 hours ago

    Blak International Johannesburg, South Africa

    **Provide 1st measure analysis of issues and inputs for problem management. Leverages best effort method for issue resolution through cross functional coordination and support team lead in training, reviews and escalation handling.** · Provide 1st level technical support, service ...

  • Nedbank

    Hoc Desktop Assessor

    2 hours ago

    Nedbank Johannesburg, South Africa

    **Job Classification** · - Job Family- Administration, Operations and Facilities · - Career Stream- Property, Property Development and Construction · - Leadership Pipeline- Manage Self: Professional · - FAIS Affected**Job Purpose** · - The company requires an individual that can ...

  • Affirmative Portfolios

    Investment Associate

    23 hours ago

    Affirmative Portfolios Johannesburg, South Africa

    **Finance** · **JHB North** · ***: · **OUTLINE** · **INVESTMENT ASSOCIATE** · **JOHANNESBURG NORTH** · **Reports to** the Fund Manager · **Key Requirements**: · **Pre-Screening** · - Source deals aligned with mandate of employer, · - Network with industry bodies, · - Attend confe ...

  • Travel + Leisure Co.

    IT Systems Administrator

    2 days ago

    Travel + Leisure Co. Johannesburg, South Africa

    **We Put the World on Vacation**: At Travel + Leisure Co., our mission is simple: to put the world on vacation. With a focus on vacation ownership, travel memberships, and exchange programs, we're shaping the future of leisure travel by creating new possibilities for vacationers. ...

  • Vulatel (Pty) Ltd

    Planner

    2 days ago

    Vulatel (Pty) Ltd Johannesburg North, South Africa

    Physical surveys · - Iterations in Survey Docs to meet ROW requirements · - Drawing up of detailed design/planning and/or compiling of costing/quoting · - Submission and acceptance on Detailed Designed Doc from the customer · - Reporting and interaction with Project Management -, ...

  • Country Bird Holdings

    Service Desk Operator

    3 days ago

    Country Bird Holdings Melrose Arch, South Africa

    **Job Advert Summary**: · The ICT Service Desk Operator has the responsibility of being the first point of contact for users who log tickets with the CBH ICT service desk. The Service Desk Operator must always provide the highest level of customer service and resolve all tickets ...

  • ADvTECH Support Office

    Systems Administrator

    23 hours ago

    ADvTECH Support Office Sandton, South Africa

    **Overall Job Purpose**: · This is for a position that is a natural technical progression from the Senior ICT Support role. It is a role with additional responsibility whereby national oversight of a technical nature is required for one or more brands. Responsible for administrat ...

  • Ivanhoe Mines

    Systems Administrator

    3 days ago

    Ivanhoe Mines Sandton, South Africa

    **IVANHOE MINES is looking for a Systems Administrator · - IT** · **Ivanhoe Mines is a leading Canadian mining company committed to becoming a global leader in the supply of critical resources required to transition our world to a low-carbon, renewable future. Ivanhoe is focused ...

  • Sanlam

    Risk Surveyor

    2 hours ago

    Sanlam Sandton, South Africa

    **What will you do?** · - This career opportunity is available at Santam Commercial Underwriting, Survey Department for a Surveyor to be based in Johannesburg.**What will make you successful in this role?**- Conducting desk top and physical surveys. · - Review external surveys as ...

  • Clover Recruitment

    Research & Development: Packaging & Print Design

    3 days ago

    Clover Recruitment Roodepoort, South Africa

    **Job Advert Summary**: · Clover is looking for a R&D Specialist: Packagaing & Print Design to mange all packaging-related topics (Development & Design, Innovation, Optimisation, Compliance, Technical support) under his/her responsibility, as a project team leader and/or member o ...

  • Total IT Recruitment

    Senior Systems Administrator

    2 days ago

    Total IT Recruitment Sunninghill, South Africa

    **PURPOSE** · - To run all aspects of the technical and technical operations function within IT. This includes planning, technology strategy and troubleshooting of all servers. · **MAIN RESPONSIBILITIES** · **Operational Responsibilities (40%)** · - All daily tasks pertaining to ...

  • Jasper Computers

    Senior IT Support Technician

    2 hours ago

    Jasper Computers Boksburg, South Africa

    **Full Job Description** · Jasper Computers is seeking a full-time, company based Senior Engineer to help our growth. · Work Days: Monday to Friday · Working Hours: 8am - 5pm · Multiple years' experience of providing IT support is an absolute minimum, as well as exposure to a ran ...

  • Smart Talent

    Technical Head

    3 days ago

    Smart Talent Centurion, South Africa

    As an Executive Search and Career Consultant specializing in the niche market of Supply Chain, we represent some of the top leaders and are called upon by blue chip organizations in the country to secure talent and assist them in building high performance teams. · A leading end-t ...

  • Employment Concepts

    Senior IT Technician

    23 hours ago

    Employment Concepts Muldersdrif, South Africa

    **Position: Senior IT Technician** · **Location: Muldersdrift, South Africa** · **About Us**: · **Responsibilities**: · - Manage and maintain the hotel's IT systems, including network infrastructure, servers, and workstations. · - Provide technical support to staff members and gu ...