Mixo Makamu

Dedicated IT Technician professional currently providing technical support . Skilled problem-solver able to communicate with users at all levels of technical proficiency. Troubleshoot, resolve and document user help requests for desktop, laptop and peripheral problems.

Support Engineer, January 2023 – Present

Wipro

• Provide IT Support to all Users within company
• Provide the appropriate assistance to all IT Related Issues, and when a resolution is not provided, escalate when applicable
• Troubleshoot issues that are raised to the Service Desk
• Installing and maintaining hardware and computer peripherals.
• Liaising with 3rd Party Vendors
• Printer Support
• Enroll windows computers via WebSM, SCCM and Intune.
• Enroll and manage apple device via Apple device enrollment program and CMT.

Regional End User Computing Analyst, May 2020 – December 2022

WSP Africa

• Diagnose and resolve hardware and software-related issues on desktops and laptops.
• Manage and update assigned incidents and tasks via ServiceNow software.
• Install and configure computer systems and applications within the company via SCCM, Intune, Software Centre and Company portal.
• Provide exceptional customer service while responding to phone, email and online requests for technical support
• Management of the IT equipment (maintenance, ordering and inventory).
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Join the computer to Active Directory as per company standards.
• Setup and maintain the print server in Active Directory.
• Manage IT assets register, issue and return forms.
• Working with 3rd party on computers warranty claims.
• Manage Active Directory user accounts and responsible for computer naming conventions to adhere to company standards.

IT Field Technician, February 2017 – April 2020 

CRL Computers  

• Roll out new computers, software and peripherals to local locations. 
• Installing and configuring computer hardware, software, systems, networks, printers and scanners. 
• Troubleshooting hardware, software, and network problems over the phone. 
• Use of ServiceNow ticket system to view and update assigned incidents, tasks and requests. 
• Ensure to track all the issued hardware and update inventories. 
• Give rights to the local administrators’ group and joining computers to the domain. 
• Repair and maintain hardware and software.
• Assist Users with technical requests, inquiries, and complaints on IT-related matters.
• Experience in windows upgrade/migration, encryption, and software (e.g. Bitlocker).
• Escalating requests to second-line support where required.
• Provide remote support when necessary.
• Setting up AD accounts for new users and doing Password resets.

AWS Cloud Practitioner - 2021

Microsoft Azure Fundamental - 2021

MCSA (Microsoft Certified Solutions Associate) - 2019

MCP (Microsoft Certified Professional) – 2018

CompTIA N+ - 2018

CompTIA A+ - 2017

Diploma in Information Technology, Richfield Graduate Institute of Technology (previously known as PC Training & Business College) – 2013 

Matric 

Mphambo High - 2010