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Kempton Park

    Senior Desktop Engineer - Kempton Park, South Africa - IOCO

    IOCO
    IOCO Kempton Park, South Africa

    4 days ago

    iOCO background
    Description

    Join the iOCO Infrastructure Services Community: Where Work is an Adventure, Not Just a Job. We are seeking a highly skilled and experienced Senior Desktop Engineer to join our IT team. As a Senior Desktop Engineer, you will be responsible for overseeing and managing the organization's desktop infrastructure, providing technical support, and implementing solutions to enhance end-user computing experiences. The ideal candidate will have a strong background in desktop engineering, excellent problem-solving skills, and the ability to lead and mentor a team.

    What you'll do:

    • General support of end-user computing for hardware, networking, printing, application, OS, and boardroom equipment
    • Set up and preparation of hardware for distribution to users.
    • Achieve expected SLA, quality requirements, and KPIs to
      support client contract objectives.
    • Excellent verbal communication to deliver remote or telephonic support.
    • Effective time and call management to support contractual
      objectives.
    • Effective use of Call Management systems and tools to effectively measure delivery of services.
    • Ensure effective resolution of calls within agreed timelines at
      expected service quality.

    Qualifications Required:

    • A+, N+, ITIL, MCSE

    Other information applicable to the opportunity:

    • Permanent position
    • Location: Kempton Park - Onsite

    Why work for us?

    • At iOCO, we believe anything is possible with modern technology we are continuously pushing the boundaries of innovative solutions across multiple industries using an array of technologies.
    • Our culture of continuous learning will ensure that you will have all the opportunities, tools, and support to hone and grow your craft.
    • By joining IOCO you will have an open invitation, a place where you will be able to connect and learn from your peers by sharing ideas, experiences, practices, and solutions.
    • We encourage diversity and work culture, and Setting U up for Success #SuuS
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