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    Service Delivery Manager - Randburg, South Africa - HR Genie

    HR Genie
    HR Genie Randburg, South Africa

    Found in: Executive Placements ZA C2 - 3 days ago

    HR Genie background
    Description

    If you are an experienced AService Delivery Manager with in-depth knowledge and understanding of SAP, the Deloitte Consulting team is looking for you

    A Service Delivery Manager is responsible for ensuring the delivery of high-quality services to customers. They play a critical role in ensuring that the services provided by an organization meet the needs and expectations of its clients.

    Responsibilities:

    • Supports the Senior Manager on delivery of designated engagement / project, managing the implementation of the agreed deliverables
    • Tracks outputs against Service Level Agreement and reports to Senior Manager on any unforeseen issues arising
    • Seeks to identify additional sales opportunities in client business
    • Assists in the preparation of proposals/tenders and presentations on request
    • Is a support resource in planning of sales presentations and client negotiation teams for retained business
    • Develops market network in business and builds relationships that generate leads
    • Builds relationships across Deloitte service lines to understand broader offerings and seeks opportunities for cross-selling
    • Generates innovative solutions on projects / engagements in collaboration with team members to enhance / renew service offerings to client

    Criteria:

    • BSC Computer Science Degree or BCom Informatics
    • 7 Years of experience in a similar role
    • 5 Years experience in a client-facing capacity and 2 years in a managerial role
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